Thompson Health Family Practice Lima - Lima (NY)

1 /5 Z G: The practice feels old and outdated, lacking the modern touches you’d expect in today’s modern medical facilities. During my visit, the doctor appeared attentive and gave the impression she was genuinely listening. However, after reviewing my appointment notes, it was clear she hadn’t. I clearly explained my medications and how I use them, yet she recorded incorrect dosages. I mentioned that I run 5 miles weekly but feel tired when running uphill, but she noted that I have breathing issues, which wasn’t what I said. Much of what I shared was misrepresented or taken out of context. I brought this to their attention, and although they apologized and offered a follow-up, I won’t be spending another copay on this practice. I don’t feel comfortable trusting someone who overlooks important details when it comes to diagnosing my health.

5 /5 Dave Vanable: Breath of fresh air in a challenging medical environment. Today was my first appointment, and Dr. Jen Albrecht was fantastic -- listened, asked questions, and was REAL. (I dont know about you, but finding REAL in a medical environment is very tough these days.) Yes, they are switching to MyChart which has not gone especially well... as someone who works in Tech I get it, this never goes well. My experience of the people working at the desk, the nurses, was that of strong care for patients, as they work to navigate the rough road laid out by the business. It took me months to locate a new practice (my previous doc had drifted from what made the practice good as he grew), and I felt incredibly welcome and supported at this lovely country practice.

3 /5 Sara: I have gone to Lima for years. I think the staff is very nice, but as of late, incompetent. Throughout the years I have had to beg to get imaging which uncovered a brain condition as well as spinal concerns. I had asked for further imaging for at least two years. I recently fell and am recovering from a concussion. In that fall I fully herniated two discs in my neck. I gave the office disability paperwork mid July, which they did not complete properly. After a week of them having it I had to return it, another 4 weeks has passed (8/21). I gave up on getting a response to my calls and voicemails pleading for the forms to be completed. I made it clear that they were needed and I was unable to receive payments from disability until the forms were completed. They never completed them, they did not respond to my three messages or my employers request to complete the documents. The allotted time passed and I was denied disability. I have forgiven smaller issues regarding feeling unheard about my several medical conditions, but this infraction lost me the only source of income as a single mom with chronic medical issues. If you have chronic health issues, find another Dr. Since covid the quality of care has declined and I feel the staff is overworked and no longer has the time to do their jobs properly which ends up with the patients losing quality of care.

1 /5 DWO: I’ve been going to this practice for years but after losing Dr Mathis I can vouch that this practice has deteriorated greatly. First they have several clear misdiagnosis for me and my wife. Poison ivy being diagnosed as a bug bite for her and my skin condition as a bug bite as well. It appears if they don’t know it’s a “bug bite”….. Secondly the staff is unresponsive and uncaring. I now have a reaction to a tick bite, yes very ironic, and spent four days trying to get that looked at. Several phone messages left and one secretary who said she’d have a nurse call back and listed it as a “high priority”. That was four hours ago. I am now at urgent care and I will be looking for a new primary care practice. Avoid this practice!

5 /5 Wendy Rex: This Doctor actually listens and cares. I drive from Canandaigua to see her, rather than Botox someone who doesn’t listen .