2 /5 EP: While I wish I could give a better review, the results weren’t what was asked for. I initially had black hair and was looking for a medium to dark neutral, cool town brown. I showed example photos to Maria, and she seemed very knowledgeable about the process and assured there would not be brassiness or red tones (which I specifically asked again just before service - $300). Unfortunately that’s exactly what I got. Then an attempt to tone to help, which made it black again. And then another lightening attempt which made it brassy brown again. At that point I was told to wait for natural light the next day and call. I did and it was still brassy so she offered to fix in the earliest availability. Which was great except when I got back to fix, the quoted cost was $245 for products. I said no and she offered to tone again and assured it would tame the brassiness- it did not and made it black again with brassiness. So now I’m back to wear I started and with a tone I absolutely did not want. The photos show the second attempt at fixing, first photo on the way there, and the next two photos after.
UPDATE: the below response from the salon is untrue. In the initial visit, Maria promised no red/warm/brassy tone. She only in the second visit tried to talk me out of the cool neutral brown color I wanted with all this talk of maintenance etc. although I said I would have still done it- without worry of any budget constraint. Except she was then charging another $245 to make it happen. After the original $300 charged.