Western New York Dental Group Buffalo Delaware Ave - Buffalo (NY)

3 /5 Ti Parker: Admin seems to have a substance abuse problem, which causes Disorientation which then effects the knowledge of being able to give correct information. Co pays signed to be a certain amount the later billed for a higher amount. Record & save any documents and or conversations. Providers only interest is money. Simple. Treatments change depending on how much comes out of pocket. Also comments made by provider extremely uncomfortable. Notice the reviews that are “newest” nothing positive. There may be an influx in 5 star reviews. Trust their from inside. Patient care is not the priority. In a nut shell, quantity over quality. Don’t waste your time.

1 /5 Nate Kapperman: This company should be avoided at all costs due to unethical and incompetent billing practices. I have good insurance, been going here for a while for cleanings, and then out of nowhere I get an unexpected bill stating there is a past due balance of….. zero dollars. I called, they apparently put my insurance id wrong on the claim. Ok. The problem is this scenario has repeated multiple times over months. I go to pay online and it says no balance due, I call and am told to disregard. Now I get a letter threatening to send this to a collection agency and hit my credit score. So we have the worst combination of incompetence and misrepresentations going on - at this point I will take time off work and walk in 65 dollars cash to get rid of these people. On top of this, be aware this company is a volume based mill. Cleanings are under 10 minutes. Last summer they recommended a root canal for a sore tooth, which went away after a couple weeks and had been fine since. Thankfully I had the sense to wait and not get it done since they couldn’t explain why I needed it in the first place. I had stuck around because they were conveniently located, but save yourself a headache (toothache?) and go somewhere else.

1 /5 A Fuller: I went to have my tooth pulled dont like pain so I had them put me to sleep ok simple, this happened in August now its February and I still have numbness, they did not tell me it could last this long if they did I wouldnt have gotten it done !!!!!

1 /5 Kelly Keleher: I have mixed feelings. My first visit was great, after the inital visit I was not impressed. I waited for months to hear back about my insurance coverage, then once I did I scheduled a appointment right away. They stated that they lost my impression and I had to pay for new ones. Okay that was the first hit, then the second was the unpleasant Dental assistant. She may me feel small and spoke down to me. There was no use of person centered language and she was just rude. I made sure to call to never have to work with this individual again. I was only given the opportunity to meet with the doctor once for a brief maybe 5 minutes. This meeting follow up with a bill for over 5 thousand dollars. If I am paying that amount of money for service, I would like to make sure I am at least getting good service and not met with an attitude. If you are going to loss something I expect not to pay for it. I would not recommend at least this location to anyone else.

5 /5 Nytheria Feathergazer: Get a second opinion if you go here. Lucchese is untrustworthy. Came in for an issue I noticed and marked down on the questionnaire that I wasnt interested in teeth straightening. Not twenty minutes later after the technician did the X-rays and an inspection does he glance at them for twenty seconds and say " sign her up for Ortho" (braces). He also found a lesion he didnt mention to me that neither of the technicians detected, but my treatment plan says I have them. I was referred to their depew location for two extractions a few fillings and a surgery I dont understand because I wasnt given adequate information in the brief time we spent together. He also tried to schedule a second procedure on top of the one I came in for without consulting me on when I was available. He just decided we do it later that day. Didnt ask, just said reception would give me the date and time. They didnt and Im glad because this isnt how medicine works. You go here, youre a billing invoice not a person. Also, while I was in the operating chair with the technician who was far more trustworthy and informational, I heard another dentist and patient get into a noticeable argument about if a procedure was necessary. The doctor "refused to do incomplete work" and told the patient to leave in the middle of the procedure. Seems like they want to bill you a bunch. And people wonder why faith in medicine and science is wavering. I know for a fact there is something wrong with my teeth, but I dont know what because I got a shady dentist. You need to get a second opinion if you go here. Ill cross reference my treatment plan and referral with the new ones I get from dentist B. 9/10 dentists recommend toothpaste X. This place is filled with 10th dentists. Technicians seem like they know the something stinks but want to keep their jobs. Receptionist were overall sweet and helpful and tried to get me a discount but forgot to call me back. Great women. Wish they called me back. Dont trust that dude in your mouth. If you do, you need a second opinion.