Western New York Dental Group Buffalo Main St - Buffalo (NY)

3 /5 PrincessofPower84: I have been here before (albeit a few years back), and while they usually give good, competent service and bedside manner, my most recent experience left a lot to be desired. I called the emergency number due to having a toothache so bad that I cant eat/drink anything cold on one side and while the emergency doctor on call was nothing but nice and helpful (although shes not at this office), I was treated rather rudely and dismissively when I showed up here. The receptionist was shocked that I had arrived, kept stressing that I should have called instead of showing up (in fact, she said it so many times, that it got to the point where she was implying I was stupid for not doing so) and even refused to give me a pen to fill out paperwork to update my information. I felt so disrespected that I eventually volunteered to leave. I understand that you were busy and that the dentist(s) had no time in their schedules, but theres still a way to speak to people, and how the receptionist did it was not it. She might as well as told me to get out and that I was wasting her time with my presence. I dont know what her problem was, but I hope that if I should come back that she has an attitude adjustment or not be there for the day.

1 /5 Autumn Lewis: I honestly hated this experience , i was really disappointed the staff were unhelpful & very rude & they seemed like were in a rush to get me out . as soon as i arrived to my appointment ON TIME they told me they weren’t able to see me because they needed the whole hour & for me to finish my paper which in fact i did . 0/10

5 /5 Sionette Jones: I simply love this dental Office. The staff are professional and kind. I have been a long time WNY patient and I have yet to be dissatisfied . Dr Lippa is the best dentist in WNY. She is totally professional , polite , considerate , and truly love doing her job .She is a perfectionist . She does an awesome job. My family and I have had crown work done without a complaint . She cares for her patients and wants them to be satisfied with the work completed . Her assistant Jaclyn is the best . Great teamwork . They make a day with your dentist easy and painless .

5 /5 Ciara Young: I havent been to the dentist in years due to anxiety and scheduling. I was very nervous coming in and afraid of judgment although it was a general cleaning. My hygienist Carrie was amazing. She was very welcoming, kind and gave clear direction and instruction. There was no pain and she was extremely thorough. I also had a moment to speak with Dr Lippa who was also very kind and friendly. Although i did have some dental problems, they were non judgemental and told me how we can solve the problem. I am very appreciative of their help and support!

1 /5 Hy-Deia Elwadi: Came in for an emergency visit after a car accident broke a tooth, only 9 minutes late trying to find parking and plus being in pain from the accident. I was told the Dr could not see me because her schedule is tight. Typically you have at least a 15 minute grace period. I took off work and canceled all of my meetings. It was handled very rude. If you knew your schedule was too tight why make me go through all of the trouble to not see me over 9 minutes.