2 /5 Brian Petak: Willcox doesn’t advertise it, but I believe they’re clearly in the windshield repair business as a side hustle.
Have spent $1000s there on tires, brakes and the like... and had been happy with getting called back quickly and efficiently.
But a year ago upon getting our ride back from inspection (which passed) there was a nice deep chip in the windshield. I gave the benefit of the doubt even though it was straight in the driver side sight line considering the inspection passed.
This year it was my wife who took the car in... sure enough we failed inspection, not for the crack that was already there, but somehow that crack turned into a spiderweb during inspection along with a few others. Last time I checked NYS doesn’t require an impact test for vehicle inspections.
So to top it all off when my wife protested what was clearly new damage (that inspectors claimed “was already there” or “must have happened from body torque in being put on the lift”), they sent her off without failing our inspection, without giving us a sheet, without scraping the current inspection, or even having to pay the fee.
Interesting.
No wonder they are one of the few non-national tire shops that offer free tire rotation (an opportunity to find something wrong with your vehicle). I rotate my own tires anyway so I assure anyone out there that I’ve put more torque on my car’s frame than they would with a lift.
Attached are pictures of the spiderweb they thought we drove into the shop. Unbelievable. Classic attempt to take advantage of a woman driver with a beat up road warrior. Too bad for them she isn’t a moron and knows how to hold her ground. They couldn’t get her out of the shop fast enough.