Neiman Marcus - White Plains (NY)

5 /5 Justin Delossantos: They got a van Cleef here. Def gotta visit it next time I want another piece. Parked right outside here. Now I won’t forget parking spot.

1 /5 jookz billions: Dear Neiman Marcus Customer Relations Team, I am writing to formally report an unpleasant experience I had at your White Plains, NY location (2 Maple Ave). The manager on duty, Trish, was extremely rude and unprofessional during my visit. I visited the store to return an item that still had the tag attached, although I did not have the receipt. I politely asked whether there was an instance where customer service could verify the purchase. Instead of providing any assistance, Trish responded harshly, saying, “You can do whatever you want to do,” in a dismissive tone. Throughout our interaction, she continued to interrupt me, raise her voice, and speak over me as I tried to explain myself. When I asked for her name to file a report, she refused to give it. I had to obtain her name from another employee. This experience left me feeling disrespected and humiliated. I have always associated Neiman Marcus with professionalism and exceptional customer service, which makes this encounter especially disappointing. I hope this matter is reviewed and addressed appropriately to ensure that no other customer has to experience similar treatment.

2 /5 Estelle Kurnevich: Went to the Chanel shop at my preferred location of Neiman Marcus to purchase some travel essentials. This is the generous sample I received of the hand cream to compare with the usual Chanel hand cream I buy…

4 /5 Eric Wood: I love Neiman Marcus. The sales associate in the men’s department was far more interested in starring at his phone and not interested in helping but they have great items.

1 /5 Fadi Yanni: -Star Review Neiman Marcus – White Plains Absolutely horrible experience at Neiman Marcus White Plains. I purchased a very expensive suit and trusted their team to get everything right—but they completely dropped the ball. First, they gave me the wrong fabric than what I had selected, and I only noticed after getting the suit back. For a store of this caliber, that’s inexcusable. To make matters worse, the suit went on sale less than a week later, and when I asked for a price adjustment, they flat-out refused. No apology, no effort to make it right—just cold, dismissive customer service. Completely incompetent staff including managers. I expected professionalism and attention to detail, especially at these prices. Instead, I got mistakes and attitude. I won’t be shopping at this location again, and I suggest others think twice before spending your hard-earned money here. Disappointed is an understatement.