Old Navy - Batavia (NY)

4 /5 saroj lenka: It is always good to visit some stores in such areas where the stores are with decent crowd and good stuffs in the store. There are plenty of options and choices.

5 /5 k stran: I never leave Google reviews for big stores and such like old navy but I couldn’t find a place to leave a comment on your website and I just wanted to leave a note about how exceptional the whole team was there this afternoon around 12. Not a ton of shoppers in the store and the women working made it their duty to be on top of clean up and helping the customers that were there. Everyone was so nice and friendly, very personable, amazing with my young kids. It was a breath of fresh air. And to the one employee who took over putting the 15+ shirts and outfits my daughter had thrown in the cart while I wasn’t looking, thank you so much. Yes it’s in your job description but most employees at stores these days go out of their way to almost avoid talking to customers. The customer service at Batavia old navy was outstanding today. (And the sales and selection were great too!)

1 /5 Jessica Dmc: My review reflects a staff member Not the store. I came in today 12/18/25 @ approximately 10 am to finish some Christmas shopping. Unfortunately I had left my purse in my other vehicle and only had Apple Pay. The registers were busy so I asked the first staff I saw if they did it, and as soon as I approached her and said “excuse me” I was met with intense attitude, and annoyed expression. I asked about Apple Pay and was still mid sentence when she cut me off “we do” and turned away, I brushed it off, it’s the holiday season and I’m sure she is stressed. What rubbed me the wrong way is when I was cashing out, with someone entirely different she came behind the counter and was very rude to her coworker running the registers, and the same miserable bothered look was given to her as well. The cashier was an absolute GEM of a woman, so sweet and very personable. She was cashier # 3718297 Working in retail i understand is very stressful, however, at the very least treat your coworkers with respect and dignity. It’s a no brainer to do the same with customers, especially those who are being kind. So to the staff that had short red hair, have a better day, and treat your coworkers with some respect. They’re just as stressed as you, don’t make their work day worse cause you have a bad attitude.

2 /5 G Byers: Kept pressing for the store card after we said no multiple times. Was supposed to use $8 in cash we had with rewards but didnt. We normally go to the one in the mall. We will not be back to this one.