The Hidden Gem - Plattsburgh (NY)

5 /5 Gary Bell: Was walking by and was drawn into this place by its lovely smell of herbs, the enormous collection of crystals and then a few wooden wands in a display case. After a few minutes this nice man came over to my daughter and I and started to show us the hidden magic in some of those crystals. We continued to wander around the store amazed at everything. (They dont just have random "neat" items.. they have entire collections of neat things) They have a complete apothecary thats displayed in alphabetical order, a water collection from different historical times, mushrooms that are grown locally and so much more that I cant even begin to explain everything. If you are a different type of person this is a must see! We didnt even end up purchasing anything and the man came over and gave my daughter a cool item, just because..

5 /5 Nancy Greco: I recently received a beautiful rose quartz crystal from The Hidden Gem in Plattsburgh, NY, and I couldnt be happier. This crystal has truly exceeded my expectations in every way. I immediately ordered a few more. First and foremost, the quality of the rose quartz crystal is outstanding. It is a stunning piece with a vibrant pink hue that immediately catches the eye. The crystal is smooth and polished, giving it a luxurious feel and making it a joy to hold and admire. Not only is the physical appearance of the crystal exceptional, but its energy and healing properties are also remarkable. Rose quartz is known for its ability to promote love, compassion, and emotional healing, and I can genuinely feel its positive energy radiating from this crystal. It has become an essential part of my daily meditation and self-care routine, helping me to cultivate a sense of inner peace and harmony. The customer service at The Hidden Gem was also exceptional. The staff was incredibly knowledgeable and passionate about crystals, and they took the time to educate me about the properties and uses of rose quartz. They were patient and attentive, ensuring that I found the perfect crystal that resonated with me. Furthermore, the store itself is a hidden gem indeed. It is beautifully curated, with a wide selection of crystals, gemstones, and other metaphysical items. The ambiance is serene and inviting, creating a peaceful and welcoming atmosphere for customers. Overall, my experience with The Hidden Gem and their rose quartz crystal has been nothing short of fantastic. I highly recommend this store to anyone in search of high-quality crystals and a truly transformative experience. I am grateful to have found such a gem of a store in Plattsburgh, NY, and I will definitely be returning for future crystal purchases.

1 /5 Lauryn Donahue: Its a beautiful store, with very nice stuff but the costumer service is not the best. The person working at the desk did not say a word to us when we walked in and then proceeded to accuse two people in our group of shoplifting which was false. This person stepped in front of the exit and told the two people in our group to empty their pockets because he apparently "Knew" they had something. This is not acceptable and the people in my group were very shaken up. Over all, beautiful store but the costumer service needs to improve.

5 /5 Iris Cain: Love this store and all the variety they have! The owner works incredibly hard and makes a lot of the merchandise there. They’ve always been super helpful and friendly and it’s a joy to pop in and shop around. I look forward to attending some of their events in the future!

1 /5 Kris Duprey: The customer service at this store is poor and a lot of things at the store were overpriced. When my friends and I walked in the door nothing was said to any of us. The person working seemed to be staring at us and following us around. The atmosphere was very uncomfortable and did not feel safe. When attempting to leave because of the uncomfortable environment the person walked right in front of us blocking the door and falsely accused us of shoplifting. I emptied my pockets revealing two of my own personal objects before I was allowed to leave. I do not recommend going there as I heard from multiple other people around that they have done this thing multiple times.