3 /5 Cutie Pie: I came here a few weeks ago to get a chain repaired. While I was there, I asked if they could steam my other chain too — they offered to do it for free. Both chains came out looking great. I was impressed and figured this would be my go-to jewelry spot.
So when I needed a lobster claw replaced on another chain (about $140), I came back without hesitation. I also brought the first chain back because two links had fallen off shortly after the original repair. I called ahead, and a very kind woman told me to bring it in and they’d take care of it — which I really appreciated.
In the store, a young guy helped me — maybe Indian, great hair, super respectful. Professional and easy to talk to. If things had stayed with him, this would’ve been a totally different review.
Then a manager stepped in — short, chubby white guy — and immediately shut things down when he realized I was told the repair would be free. He told me, “You paid to fix that individual link. The ones that broke are two links away and further down — $30 per link.” Mind you, I paid more than $30 for the repair.
For context — each link is maybe 2mm long. I paid for a repair, and someone with a magnifying glass soldering that area couldn’t notice or reinforce weak links right next to it? That just doesn’t sit right.
Then he says, “The link we repaired is the strongest one now. The rest of the chain is compromised.” And of course, he tries to upsell me on scrapping it and buying a new chain.
If the whole chain was bad, why take the repair in at all? Why not say that from the start instead of taking my money and blaming me later?
I left with both chains and didn’t go through with the lobster claw purchase. The woman on the phone and the younger guy in-store were great — and to be fair, most of the staff seem solid. But that guy? Grimy.
I’m giving it a 3 stars just because I support family owned businesses and believe everyone else there is sincere, but my experience with that guy was one star.
