Cornerstone Community Federal Credit Union - Lockport Tina Marie Magaddino: For years I have had problems with the fraud department randomly locking my card or canceling a charge right down to our local grocery store, Tops, every single week. They finally (after years) said they traced it back to My Apple Pay triggering it, but they fixed it. I have been told this repeatedly every time the card was blocked and once again it was not true. So when I called Lockport, I was upset at the fact that I had to go through this again and the first lady could give me no information and when I asked for a manager, she transferred me to somebody’s voicemail. Paul. I left a message and realized that I forgot to ask if my card was unlocked so I could use my money when I felt like it. I called back and Debbie answered the phone and she couldn’t tell me because even though I had all of my pertinent information some code I have never been asked about before in all the times I’ve called. I didn’t know. So she transferred me to another lady who was exceedingly ignorant, and refused to tell me if the card was unlocked because I have been passed to a manager. When I told her I had groceries and I needed to pay for them and I need to know if my card is working she absolutely refused to give me any information And again transferred me to Paul who clearly is not available. Basically, she was keeping my money hostage as punishment because I was unhappy.
I called back again and spoke to Debbie and told her that I was filing a complaint with the federal reserve about their banking practices and that somebody needed to tell me now whether my card was unlocked or not. Debbie put me on hold and then came back to say that, yes, in fact, it was unlocked. You shouldn’t have to threaten a bunch of adults with a governing branch that overseas how they behave For them to tell you if you can use your money.
There are far better credit unions in better places to go. Don’t even bother. I have never had more problems with a financial institution that I’ve had with this place.
I did finish my complaint, even though they answered my question finally so we’ll see what happens…
