Life Time One Wall Street - New York (NY)

5 /5 Elise Massa: This review if for the massages I got from William. I am not a member of the club, one of my friend gets a monthly massage from William and highly recommended him. It was fantastic and I ended up getting a second one in my 10 days vacation! This came with access to the locker room,sauna, jacuzzi, pool and a delicious coffee. I visit NYC a few times a year and this will be one my automatic stop!

5 /5 Jigar Chauhan: I go back and forth between Atlanta and NYC, and I always make it a point to book a massage with William at Life Time. He consistently gives one of the best massages I’ve ever had. Whether I’m dealing with travel stiffness or just general tension, I always walk out feeling noticeably better. Definitely worth the trip every time.

3 /5 Christine Myer: I enjoy my time here and this is my favorite gym in the city. The amenities are fantastic, the staff is friendly, and the facility is spacious and thoughtfully designed. I truly consider it my second home, playground, and happy place. I appreciate the separation of the mens and womens sauna, steam room, and whirlpool, which adds to the overall experience. After a good workout, I love to unwind with a hydro massage and relax in the whirlpool. A big thank you to Matt, Chase, and Dusty for their consistently warm greetings! However, I’ve rated my experience three stars because there are areas for improvement. ***Recently, I encountered a billing issue and brought it to the attention of one of the concierge staff. He mentioned he would contact the manager, and I followed up the next day, only to be told it was resolved. Almost a week later, I still hadn’t seen any refund or email confirmation regarding the adjustment. After a third inquiry, I connected with Chase, who promptly addressed the issue. This left me wondering about the responsiveness of the initial staff member. ***Additionally, I faced a situation where one of the trainers canceled my appointment without prior notice. This felt unprofessional, but I appreciate Peter for reaching out and resolving the matter quickly. ***Ive also noticed that sometimes the staff at the cafe can get a little loud, chatting and laughing as if they were at home. Although it’s great to see camaraderie, it can be distracting while I’m trying to get some work done. ***Lastly, I believe there could be improvements in cleanliness, especially in the women’s restrooms. Overall, I love this place and Im hopeful for these adjustments, as it would make a great experience even better!

5 /5 Shane Francis: Life Time One Wall Street is simply outstanding. The facility is modern, spotless, and full of energy everything you could want in a premium fitness club. The gym floor is spacious and has every piece of equipment imaginable, but what really sets it apart is the atmosphere. From the bar and café to the spa and recovery areas, it feels more like a wellness destination than just a gym. Most importantly, the staff make the experience unforgettable. A special thank you to Michael and his team they are professional, welcoming, and go above and beyond to make sure every guest feels at home. Thanks to them, I was able to stay consistent with my fitness goals throughout my time in the downtown area. If you’re looking for a first-class fitness experience in the city, this is the place. Highly recommend!

3 /5 AG L: Although there are a lot of nice perks to this gym, at the expensive price tag for individual plan at ~$350/mo its disappointing to see this club skimps on the attention to detail when it comes to fundamentals like cleanliness and maintenance. Instead the club focuses on upselling you on things like $12 smoothies and $150+ spa treatments. --- Pros: + Pretty good hours (late nights and weekends). Though the showers close 30min before the publicized hours so if you actually stay late youll be forced to shower at home. + A lot of squat racks (~8+) + Equipment itself is high quality and there are a full range of machines. + Large footprint (square footage) + Good variety of exercise classes included + Mobile App is solid compared to most gyms + Good location + Staff is very friendly (though limited) and available to answer questions which is great. Other gyms dont answer the phone. + Not really crowded (at least on weekends and late evenings so I havent experienced waiting for equipment) + Rainfall showers, sauna, hot tub are nice. Cons: - Trash: Way too much trash strewn about. e.g Mens locker room bins overflowing, small scraps of paper, gum wrappers, used chap stick left behind, razor blade caps (left in showers), clothing tags, etc. Ive reported this to the management on at least 2 occasions with no improvement. Part of this is on the guests/members for not being as considerate but regardless of fault it impacts the experience really negatively. This is especially in my experience closer to the end of the day, which feels understaffed. Uploaded some photos (but its so common you can just come for a tour late evening tomorrow and youll see it for yourself). I just heard another member this morning complaining in the locker room about "how frustrating it is to see people lift heavy weights then not able to lift the towels or trash to the receptacles." - Poor maintenance: Towels consistently overflowing the bins, strewn about in locker room benches. Non-reserved lockers arent cleared out every night but only a few times/week (as told to me by the staff) which limits locker availability. The outside shower floors dont seem to properly drain excess water. In the lobby of the club, where I sit as I write this, the tables are wobbly and theres left behind bottle cap and straw wrapper on the table next to me from before I sat down. 1 of 3 flat bench press stations was misaligned so that the heavier plates were inaccessible (this was fixed after reported to staff but to my main point is an indicator of low focus on basic details with guest experience) - Few cable pull machines (