1 /5 Victoria Ward: Within a couple months a few stones from my engagement ring fell out, upon getting the warranty and stones replaced after an hour hassle getting a diamond bond number, we got a phone call saying they sent out the ring Again because when it was returned some stones were still loose. The two women that helped us were newer but friendlier than the man who had red hair. He was insistent on having a conversation with me from across the store and was pretty rude on top of that, I thought about getting my own credit card through Zales but hes put off my experience and short of coming to get my ring cleaned I wont be returning.