2 /5 Melissa Bormann: Very sad to say my husband and I had an awful experience at this restaurant! We came in excited about the good reviews and seeing pictures of the food. We walked in at 6pm Saturday and were told that there may be a little wait for the food, about 20-30 minutes, we were fine with the wait as the restaurant wasn’t very busy.. When did we get our food? 8PM! We were about to leave at 7:55pm when we flagged over a waitress to ask if our food would almost be ready because we had been waiting 2 HOURS.. She went to the kitchen and came back with my husband’s fish & chips and my burger, saying they both just finished as she walked back there.. As we went to finally take a bite, both of our dishes were cold! She apologized for that, agreeing the kitchen was quite behind that night, and many other guests were waiting much longer than they were told for their food too. I’m sure perhaps there was an understaffing problem, but the restaurant wasn’t even close to a quarter full..
Not only that, but the waitress who got us our food wasn’t even our original waitress. Our original waitress had only checked on us once, after she took our orders and gave us water she only came back about an hour later to refill our water and apologize for the wait. At the time we had been waiting over double the wait time we were told but understanding that it wasn’t something she could control as a waitress, we hoped that the food would come out any minute following though..
We really wished the staff had been more transparent about the troubles the kitchen was having that night.. I am in my first trimester, and waiting two hours for my burger and onion rings was ridiculous!! I was starting to get nauseous from how hungry I was from waiting an hour and a half longer than we were told.
I do have to say we were very appreciative of the one waitress who did get us our food, she asked us how long we waited for it and when we told her it was literally 2 hours on the dot she agreed that was too long and gave us the food on the house along with to go boxes..