2 /5 Ben Slomovic: I live within walking distance so Ive been here a few times. Lately the misses have overtaken the hits and I cant justify spending money here anymore.
A few nights ago I stopped in with a date before heading to a show. I ordered the Backyard BBQ Chicken Plate right off the menu. The server rang up some other plate with pulled pork and I pointed out that it should have chicken. She said there was no such plate so I pointed it out to her on the menu. She had a sort of TIL moment and we moved on to my dates order: fries and a double cheese burger with onions, hold the lettuce and tomato.
About 20 minutes later our food came to the table. I opened the foam container and saw that I had been given the pulled pork meal. My dates burger had lettuce and no onions.
I went to the counter and pointed out the mistakes. The counter person apparently had amnesia because I had to point out the existence of my order on the menu again. I watched as she gave a tongue lashing to the guy at the grill, which was funny as she was having trouble with the menu herself. I also asked for a cup of raw onions so my date could enjoy her burger.
Sadly I had to watch my date eat her food while I waited another 25 minutes for mine. When it finally came I was in for further disappointment, as what I finally received should have been called the Bean-Lovers Bonanza. It was literally 3/4 beans- Im talking a lake of beans, with a tiny scoop of potato salad and a few chunks of chicken. To make things worse, everything was over-the-top salty; borderline inedible. I forced down a few bites and tossed the rest.
When I addressed the initial errors, I feel like something should have been offered to compensate for the experience. A coupon, a discount, a cookie, something. There seemed to be a manager type observing the whole exchange but he didnt say anything. No, I didnt demand some remediation, but should I have to? When people spend their hard earned money at a restaurant, they have baseline expectations. If those arent met in some way, we are going to save our money and eat at home or somewhere else.
The last time we ate here we ordered sweet potato fries with sugar and received them with salt. The counter person didnt believe me when I brought them back, and I had to dare her to try them. They messed up the toppings on my dates burger this time as well.
I know a lot of people like this place and I dont want to hurt anyones feelings, but this has unfortunately been our experience. Times are tight and even dining at a place like this is an extravagance when its so much cheaper to eat at home. The service lately does not justify the expense.
I also feel I should mention that this restaurant is some kind of weird hybrid with Finger Lakes Plates. You order from the same people and the same people apparently cook it, so Im leaving my review here.
