McDonalds - Herkimer (NY)

5 /5 Michael Polak: Unbelievable... The place was clean! & the server who brought my food to my table actually asked me if I needed anything such as ketchup and then he brought it to me. All staff was very polite. I was actually happy.

3 /5 Cheryl Maser: Everytime I walk in here they ignore you. If youre not ordering online or on the kiosk, dont expect the best service. The sandwiches are often sloppy, but it is fast food so you get what you get. Some of the employees are pretty nice, but most are pretty standoffish.

1 /5 Brian Hauser: Had two mobile drive thru orders get screwed up this weekend. Must be new management here as I have never had issues here. Yesterday I ordered two egg McMuffins and received two egg McMuffins with sausage. I also received a sausage egg and cheese McGriddle that I did not order. Today I ordered 4 McDoubles at dinner hour and only received 3. Clearly no one is checking anything for accuracy anymore at this location and they seemed too hyper focused lining up drinks for the next 5 cars behind me. Awful service.

1 /5 Jeremy Austin: Never in my life have I seen a mcdonalds not have any fries. Why do they not have fries today you ask? The reason I was told so they could clean the fries station. Thats cool and all but they should have waited closer to closing time at 11 not 9 oclock on a Friday. So I was unable to get any meals or meal deals. I couldnt even get the kids the happy meals I promised them. When I did get our double cheeseburgers they were a totally mess and had to wait 20 minutes. Completely unacceptable for a fast food place.

1 /5 jordan: just had the worst experience ever while picking up my DoorDash order. I ended up canceling it because I couldn’t stand the way the employee was acting. The girl working had multiple facial piercings and black eye contacts — she was extremely rude and unprofessional. While I was waiting in line, she let people she knew skip ahead of me, then looked right at me and said, “What do you want?” before walking away mid-conversation. I also noticed her carelessly throwing items into customers’ bags when they said their orders were missing things. The entire experience was uncomfortable and unacceptable. Someone like that should not be representing your business — it was embarrassing to witness and completely turned me away from ever ordering again.