1 /5 Amy Saelens: Hello,
I’m writing to share feedback regarding my recent lunch experience in one of your outdoor igloos.
Upon entering, it was immediately noticeable that snow had not been cleared from the top of the igloo. With the sun overhead, water was actively dripping inside, which made the environment uncomfortable from the start.
When our drinks were delivered, the waitress was unfortunately put in a position where she was set up to fail. She was carrying a full tray with no assistance from other staff and had to unzip the igloo entrance herself. As the entrance flap fell back, it struck the tray, causing a glass of wine to fall and spill on the floor. At the same time, a full glass of Stella Artois spilled into my purse and shattered. As a result, my purse and gloves were ruined.
The waitress was extremely apologetic, and I want to be clear that I do not place blame on her. However, it did not appear that the extent of the damage was fully realized. No manager stopped by to check on us, and there was no offer to comp the drinks or otherwise acknowledge the situation.
Overall, the lack of follow-up and accountability was very disappointing and significantly detracted from what should have been a special dining experience. I hope this feedback is helpful in preventing similar situations in the future.