1 /5 Sarah Hurly: Leaving one star because zero stars isn’t an option. Three of us stopped in on Saturday hoping for drinks and dinner before a hockey game, and the experience was a complete failure from start to finish.
We arrived at 5:35 p.m. and were completely ignored by the bartender until 5:50, despite the bar not being busy. When he finally acknowledged us and we were in the middle of ordering, he abruptly turned away to accept what appeared to be his personal DoorDash delivery. The lack of professionalism was shocking.
We placed our food order immediately because we were starving. While waiting, the bartender repeatedly set dirty glasses and filthy bar rags directly in front of us. It was disgusting and made us feel like we were sitting in a rundown dive bar rather than an establishment that supposedly serves food and drinks.
At 6:30 p.m., after waiting nearly 40 minutes, we asked about our food and were told it would be out in 10 minutes. Ten minutes later, we were informed that we would not be receiving our meals at all because “the chef is stressed and has a lot of tickets.” After 50 minutes of waiting, being told the kitchen simply wasn’t going to make our food is absolutely unacceptable.
If the kitchen couldn’t handle orders, we should have been told upfront so we could go elsewhere. Instead, our time was completely wasted before an event we were trying to get to. The total disregard for customers, lack of cleanliness, and unprofessional behavior make it hard to believe this place is still in business. Save yourself the frustration and eat literally anywhere else.