1st Advantage Dental - Niskayuna US 9 - Schenectady (NY)

1 /5 SEN BUL PROPERTIES: I am extremely disappointed with the lack of organization and professionalism at this office. I had a confirmed appointment for today at 2 p.m.—I even received a confirmation message. I took time off work to come my cleaning appointment, only to be told upon arrival that I had no appointment. Despite showing the confirmation text and explaining that I had spoken to someone about the appointment, the staff still denied that it existed. They made me feel like I was making it up rather than taking responsibility for their scheduling mistake. This level of mismanagement is unacceptable, especially for a medical office where patients plan their schedules around appointments. I will not be returning and would not recommend this office to anyone looking for reliable and professional service.

1 /5 Emily Lauren: I called to ask about an emergency appointment (their website indicates that they take emergencies) and I was told they don’t. I made an appointment for two weeks away and I asked how much it would cost. I was told someone would call me back with the price, but they never did. I ended up canceling as I found a place that would see me a lot sooner. I ended up getting a bill for almost $500! And I’ve never even been there!! I will be calling first thing in the morning but judging by these awful reviews, I can tell it’s going to be a huge headache to fix.

5 /5 samantha hamilton: Me and my husband both were able to come in today the hygienist was wonderful and kind and calmed my anxiety. Unsure of her name but she had brown hair and green eyes wonderful. The front desk girl with blond hair is also very kind and speedy which is very appreciated

5 /5 tiffany caldwell: I visited as a new patient and was impressed with the office cleanliness, friendly staff, and state of the art devices, and technology utilized in this office. The dental assistant and dentist were very knowledgeable, professional, and competent. I am happy to be a patient at 1ST Advantage Dental.

1 /5 Rilee Moore: I have been having awful pain from my wisdom teeth. I scheduled an appointment for a cleaning and visit. I left work early and I came in for my appointment and was told they called all patients to let them know they close at 4 now but I never received a call. I then was told I am not even in their system. This was the worst dental office I have ever been to. I would avoid this place as you don’t know if you will actually have an appointment when you show up.