Albany Medical Center - Albany (NY)

1 /5 Angela Nesel: The emergency room is disgustingly dirty your feet stick to the floors and papers are all over the floors I don’t understand why they have people emptying the trash but no one to swing a mop. Then they tell you your loved one has to be admitted for observation but the part of the emergency room is closing at 11pm and your loved one has to go back to the overflowing waiting room until a bed opens hooked up to IV and not being able to lye down and rest which I refused to do only to find out that they just put him in a hallway on a bed with a curtain around just the bed . To me they have all these rooms and then they close it off at 11pm with a waiting room full of patients it doesn’t make sense plus it’s absolutely disgusting Albany medical used to be one of the best hospitals around and now it right up there with the worst they need to clean it.

4 /5 Tammy Brown: I am a current patient here and I can honestly say I’ve had the best care. Started in ED. When I got here, it was quite busy so a small wait but after I found staff to be very friendly! Very friendly woman who took my first set of X-rays. I’m sorry I don’t remember her name. She made me feel comfortable. We exchanged cat stories. The nursing staff is tremendous. Surgeons, everyone so far. Food is awesome! What surprised me was TV was not free. You had to pay for On Demand and I had a bit of a confusing time. I have no wallet or credit card. When I called the On Demand company, they did work with me and turned it on long enough to obtain payment from home. Thank you AMC!

3 /5 Shane Griffin: Waited 24 hours for a bed but totally understand that. I have mixed reviews on care. The first shift I experienced with my particular nurse was not great. He was very hyper on somewhat careless. I had to have NG tube administered and he was extremely rough, to the point I could let it happen. After some discussion of its importance with Drs I let him do it again with much smaller to. Again very frantic approach of placing it in. Eventually was done but much more uncomfortable than it should of been. I say this because when I finally got a room some how the tube came out and the nurse I had put in the required size and did so very well. Night and day from ER experience. As with many reviews the ER could be cleaner but its a very busy place

4 /5 Kimberly Garnsey: I spent 1.5 weeks on the 3rd floor trauma floor. I can not say enough about the care I recieved. The nurses were very professional with the exception of one whom I had for only one night. The nurses made me as comfortable as possible. They work so hard yet took the time to listen to my stories, look at pics of my fur babies and such. I would lighten the mood often by making them laugh. The PT staff was extraordinary and made sure to let me know I was doing great. The Doctors and their team were also extraordinary in that they would check on me daily and explain matters in a way I fully understood. Thank you

1 /5 Owen Pihlaja-Zubal: It took me over a month to schedule an MRI at this facility because the staff are so unhelpful. Every call I would be told to do another pointless task that I had already completed (or that they should already have the information to do on their own). The radiology department is completely incompetent and incredibly frustrating to talk with. After finally getting my MRI done and getting a copy of the disk for my other doctor, it turns out they gave me an empty disk! Nothing for my doctor to look at! The only reason I keep coming back is that I have no choice.