1 /5 Izzy Herman: Terrible Experience at a Asisa Urgent care
Rating: ★☆☆☆☆
The level of incompetence displayed by the staff, the misdiagnosis, mistreatment, and overall mishandling of my 3-year-old sons care have left me appalled.
Upon arriving at the urgent care center, my son was seeking immediate medical attention and was very much uncomfortable. However, instead of a comforting environment, we were met with an atmosphere of indifference from the staff. The receptionists seemed far more engrossed in their personal conversations than assisting anxious parents like us.
What made the situation worse was a negligent misdiagnosis. The attending physician seemed disinterested and rushed through the examination, failing to ask essential questions or perform a thorough evaluation of my sons symptoms. As a result, the physician gave us medication for my son without confirming that he had strep. We waited for the overnight result but did not receive a phonecall from the office. When we called the next day for the result they claimed they didn’t have it and would call us when they did. We only found out three days after the misdiagnosis and three days of medication that my son did not have strep.
Had we been informed earlier, we would not have given our child medication for an ailment he didn’t have.
Overall, very disappointed in the lack of professionalism.
All the care about is charging the insurance companies do the same make more money!!
communication and care of this facility.
