Aspen Dental - Auburn, NY - Auburn (NY)

5 /5 Keenan Nolan: From the moment I walked into the office, I felt relaxed and at ease. The staff greeted me with warm smiles and made me feel like a valued patient. The waiting room was comfortable and inviting, and the office itself was spotless and well-organized. I was particularly impressed with the modern equipment and the attention to detail. My hygienist, Alisa was thorough, patient, and explained everything in a way that I could easily understand. I felt comfortable asking questions and voicing my concerns. The entire experience was positive, and I left feeling confident that my dental health is in good hands. I would highly recommend Aspen to anyone looking for a friendly, professional, and comfortable dental experience.

5 /5 Chris Jackson: I called multiple places this morning, hoping to get an exam for my three kids. Aspen Dental not only took us on as new patients, they were able to see two of my children today. The front desk, X-rays, dentist and billing were all professional and prompt. Most importantly, they are affordable.

1 /5 Wendy Briggs: I wouldn’t take a stray dog off the street to Aspen Dental and that’s saying a lot because I love all dogs! The dentist is rude and his solution to everything is to pull your teeth! NONE of their physicians participate with your insurance but THEY do so that’s where they get your business! The “office manager” who’s supposed handle complaints according to corporate treats you like a two bit piece of garbage and like you’re stupid. Maybe she runs into some people that are struggling mentally but it’s insulting when she started talking down to me and I called her out on it and she quickly backpedaled and said maybe she wasn’t understanding the issue I had. The issue I had was that they charged me $2,300 dollars for a treatment plan after x-rays and then never kept me on a schedule for that treatment plan. My teeth got worse so I had to have SOME of them pulled but I believe they were overzealous on pulling some of the ones that could have been saved but again they just want to pull teeth and go on about their life! I chipped a front tooth and they want to pull it and I have to go two months until they can put an implant in! Do you know how embarrassing it will be for me to go two months without a front tooth?? I’m embarrassed enough about the chip let alone nothing being there! This is a crappy set up as each doctor you see besides the day of day dentist does not participate with my insurance! I’m still fighting a bill from 2024 from getting teeth pulled and them submitting for four 15 increments of sedation when they know I was only under for 15 minutes!! They over bill but trust me they will NEVER understand bill. The dentists bedside manner was a joke and he got angry at me because his gloves were tickling the top of my mouth so I kept turning away from it. He spent a total of 5 minutes or less on me and that was being in the room and examining me! My suggestion steer very clear from Aspen Dental.

5 /5 Patti Burns: Everyone at the Auburn, NY office were GREAT!! From there office and billing staff to the dentist and x-ray person. Never would of went here as I like the personal touch and feel a corporate firm would never give me that but I was in an emergency situation over the week-end and the pain was so unbearable so I set up a 7am appointment on Monday morning. They got me through the new customer, x-ray, doctors and the treatment plan within an hour and a reasonable amount of expense for my situation. Thanks Aspen Dental, Im changing dentist today!