Auto Skills Center - Fort Drum (NY)

5 /5 Richard L.: The staff was very professional and welcoming. For quick maintenance, I recommend going during the work week around lunchtime hours. There usually isnt a wait time for a lift.

1 /5 James Gary: Every time I come here I end up having to hunt down an employee to get checked in otherwise you get no service. Equipment isn’t maintained and often broken, they lie about brand new equipment being broken just so you can’t use it. You can’t get any help from employees while using the broken equipment. Tire balance machine doesn’t work correctly and they have no wheel weights. As a mechanic I’m telling you go somewhere else and pay for the service, do not waste your time here.

5 /5 Austin Casey: One of the best skills center that the army has, Shawn is incredibly helpful when you are in a tight spot. The entire staff is professional. And their tools are good

1 /5 Jared Breneisen: 1. They never have any bays open. Apparently they are fixing some broken bays but it is impossible to get in. This has been going on for at least 6 months now. It is impossible to get a bay to work on your car here. 2. They dont let you sign out tools two hours before they close and make you turn your tools in one hour before they close, which means that their hours are shorter than what is posted making the bay shortage even worse. 3. They make you attend a scheduled tool safety class during lunch; however, the class is just a 15 minute video they make you watch and then you sign a roster and they give you a card. There is no reason they couldnt be more accommodating and just show the video before you work on your car. Overall this place is ridiculous. Good luck trying to work on your car here. Youre better off buying jack stand and the tools to do it yourself.

1 /5 Bernard Kouadio: I recently had an appointment for a vehicle inspection at the Fort Drum Auto Skills Center (July 2024). It was the worst experience Ive ever had at an Auto Skills Center in the entire United States Army. Having been stationed at four different duty stations, I can confidently assert that no other Auto Center on Post has ever been as rude, inconsiderate, and harsh as this one. I was treated with an unwarranted level of rudeness and disrespect from the moment I arrived. Despite being extremely polite and respectful, I was treated like a piece of trash. The staffs rudeness and harshness were not only unprofessional but also deeply upsetting. Seeing such poor customer service is disheartening, especially within a military facility where respect and professionalism should be paramount. I have never encountered such wicked and hostile treatment at any other Auto Skills Center, which left me feeling humiliated and frustrated.