Baptist Health Nursing and Rehabilitation Center - Scotia (NY)

1 /5 Lisa Karandy: By far the worst facility. They are abusive, negligent with care and nurse was unprofessional and rude to family. Stay away from this facility. My mother didnt receive a breathing treatment for 13 hours and it is scheduled for every 3 hours, she could hardly breathe. She was told the medication was locked up and no one had access so she couldn’t have a nebulizer treatment. The Aide told her to pee herself and would be back in a few hours to clean her! She is on 5 liters of oxygen 24/7 the aide wanted to take it off and walk her to the bathroom, which she was not able to do. I had to call an ambulance to take her back to the hospital. Absolutely terrible care.

1 /5 Jordan Rakoske: DO NOT send your loved ones here!!!!! The neglect in this facility is absolutely unacceptable. Medications are missed, hygiene is ignored, and the place is severely understaffed with a lack of qualified professionals. Residents are left sitting in soiled clothes for hours, sometimes changed only once or twice a day. The leadership here is a disgrace and should be replaced immediately with people who actually prioritize patient care over simply filling beds. Communication is nonexistent, and unless you can be present 24/7, your loved one may be left unattended in a wheelchair for hours. While a few staff members genuinely care, the management is beyond incompetent. If you care about your loved one’s well-being, look elsewhere!

1 /5 Bee H: After a fall in her home, my MIL was sent to Baptist. After speaking with with doctors and specialists at the hospital, the plan was for her to go to BH until we could make arrangements for her to go to an assisted living facility. It was deemed by her family, her PCP, the social workers and the geriatric specialist at the hospital that it was no longer safe for her to live alone. Baptist was an absolute nightmare of bone-chilling proportions. Once they had her, they changed plan against our wishes. They took advantage of her dementia, refused to allow us (her only son) to take her out of their facility and transfer her to one closer to us and even tried to revoke his POA, which had been signed and established YEARS ago. I wish someone had warned us... Baptist, in my opinion and based on our experience, is as bad as it gets.

1 /5 Fiorella Rojas: I will rate this place with a 0 if possible. This place is just inhumane. I don’t understand how the administration does not handle all the mess that happens there. My father in law has infected bed sores from being so much time in bed and with a dirty diaper. It’s absolutely heartbreaking the way that people is treat in this place. This place needs a refresh in all the departments, re- think the vision and the why people are there. We all are going down the same path, and no one deserves (or wants) to be treated like the staff and administration are treating their patients in this nursing home (AKA jail home).

1 /5 Erica Crocetto: It’s so sad the way they treat their patients. They don’t give them their meds on time, they let them sit in their own urine and feces for hours on hours, they will ignore the call button, I heard a nurse scream at a patient for opening the door and she started crying. It’s such a shame this place is still open I don’t know how the state allows such mistreatment on our seniors & every time we spoke up for her my grandmother said it got worse and the way she was treated kept getting worse. Don’t leave your loved one here.