Saratoga Hospital Medical Group - Urology - Saratoga Springs (NY)

1 /5 George B: Update: Saratoga Hospital Group Urology is run poorly and since that first telephone call with a rude Grandma receptionist, I decided to see caring competent world class Urology Dept at Mt Sinai Hospital in NYC instead who quickly arranged for the necessary procedures to be performed per my Radiation Oncologist. Had I waited to get into Saratoga to see Urologists perhaps my cancer would have advance even faster. Dont wastes your time with this group at Saratoga Hospital if you have prostate cancer. They are small minded country yokels that run an operation that can be deadly to your health. Tried making an appointment by phone to see a urologist -the rude receptionist probably loses more patients to competitor dr groups. She wasnt going to-even look at her groups calendar without sending my full medical records -what a piece of work- unprofessional and knew nothing about my past prostate issues. Go somewhere where they have trained medical staff not Grandma being paid minimum wages to ask about whats wrong with your penis? The experience was outrageous and shocking?

1 /5 Joanne Fazioli: Husband in severe pain for 8ML kidney stone. Office visit on Friday was told the best they could do was schedule surgery for Tuesday. Called Monday for surgery time - left voice mail. When they called THEY SAID EARLIEST OPENING WAS THURSDAY. They lied on Friday and he now is trying to stretch the few pain meds left. Horrendous care - lied and miscommunication on Thursday Urgent Care affiliated unit who set up the Friday appointment supposedly with the surgeon but was a Physician Assistant who wondered what we were doing there!

5 /5 Francis Caraco: This is Francis (Betsys Husband) - Dr. Ortiz and SHMG, Urology exceeded my expectations. The results of my procedure are very positive. As I write this, Im 2 1/2 days in recovery and feeling better than I have in years.

1 /5 Maggie Ordway: The woman doing scheduling has zero phone etiquette and so very rude !

5 /5 Katie Barron: Recently, our 52 year old Down Syndrome son, John, upon awakening, experienced blood and blood clots in his urine. Our Broadalbin primary provider, at our request, referred us to Saratoga Hospital Medical Group - Urology. We were referred on a Thursday and immediately granted an appointment the following Monday! Our son was seen by Sandra Hermans, FNP. We had a wonderful meeting with Ms. Hermans, or Sandy as she is called, who spent close to an hour with us. Sher first, carefully detailed the possible reasons for Johns bloody urine from simple to serious. She then explained, in detail, possible treatments ranging from least to most aggressive, carefully answering our questions about each. As a result of Sandys help we were able to select a course of action that seems most appropriate for our son and with which we are quite comfortable. We were greatly impressed by Sandys knowledge and expertise. Equally important was her gentleness with our son and her kindness and compassion. Following the appointment, as we returned home, our son said "I liked her." High praise indeed! In summary, we recommend, most highly, the Saratoga Hospital Medical Urology Group and Sandy Hermans to anyone seeking urological care. We are delighted to have found them and her. Assuming that Sandy Hermans is representative of the practice, Saratoga Hospital and the Group itself can and should feel justly proud.