Bassets Service Center - Rochester (NY)

5 /5 Colby B.: Great honest work provided, very knowledgeable team of mechanics, Ms. Millie was also very helpful and great with communication during my jeep problem which was solved fast.

5 /5 E. L.: The ability to help out a passing motorist in need goes a long way in my book. My appreciation goes out to this shop. Thank you and I wish you many years of success!

5 /5 Joseph Gentile: If you are looking for a great mechanic shop then look no further! Scott, the owner, is amazing and so is his staff. Millie, who runs the front desk, is warm and inviting, and she doesnt mess around, she takes care of business! All of the mechanics are friendly, knowledgeable, and possess the one attribute everyone looks for in a mechanic, they are honest!!! At Bassetts they dont treat you like an ATM, they treat you like a human being.

5 /5 Nijiyyah Verna Phillips: This place has new ownership. They do excellent work. The new front-end person, Millie, is very nice and knowledgeable. It could be a little pricey, but the repair and their work are worth the service price. I have referred a few of my friends, and so far, they have been satisfied.

1 /5 Lisa Andersen: My granddaughter and I went in for a wheel alignment. The mechanic said that we needed new outer tie rods. (We did). They quoted a price. We agreed to the service. They later called and said that we needed new back brakes. Figuring that it was only back brakes and shouldnt be more that $200 we okayed the service. Mistake. We should have asked for the new price including the brake job. When the service was finished, the price had jumped over $400.When we asked why the price was so high, they told us because they changed the rotors as well. When asked about it, they said that they always change the rotors with the brakes. They failed to mention this to us when they quoted the service. They failed to tell us if the rotors even needed changing. I feel like they took advantage of us. I assume some responsibility for not asking how much the total service would be, but I feel they should have told us about the rotors, which, to me, is another service.