BryLin Hospital - Buffalo (NY)

3 /5 scott yunke: Very. Caring staff..Dr are very busy with a lot of folks with issues. Facility is old and needs updating one shower , one crappy phone .. food was warm and good for most part .. programs has some busy time and some down time..... I give a higher star if not for facility it self . Glad it was close and accessible for me.

1 /5 rhianna n: Said person who was told they would help was called a drug addict and told they cant stay because they were drug seeking. Refused to help in any way. Then had the nerve to tell me I need to take time off of my job to take care of things. They just want money. They dont care just like cpep. I will be calling patient advocate about this

4 /5 Ally Pierce: I was at Brylin 4 times in under a year. I was suffering from severe mental problems. I was met with supportive staff and doctors. There is always room for improvement but i was extremely grateful to be here. This is a luxury place compared to ECMC.

2 /5 Nick Kazowsko: My name is Ethan, I’m not one to leave reviews on here or anywhere in that matter. However, as someone who has been here a genuinely countless amount of times (child unit) between the years 2020 and my most recent visit being just a month and a half ago, i feel like its almost necessary to share my experiences. I’ve been to memorial(ER psych unit) ECMC(ER psych unit) CPEP(short-term, like Brylin) and CPC(a longer term hospital) as well, sadly I have to admit this is most likely the best option if you or your loved one has to be seen inpatient. Negatives: 9/10 they cannot keep the unit under control, multiple “codes” (emergencies) a day, kids there get triggered by the other peers and or staff constantly, if one person slips up it can ruin the day for the entire unit and were put in “down time” (i think its called reflection now) but its where everyone has to be in their rooms and sometimes they drag it out until the end of the evening depending on the situation at hand. I’ve personally witnessed so many of the staff reward the kids who had just gotten into trouble for their bad behavior even after they just got our group shut down/taken. Lots of screaming and shouting, as to be expected, but it can never get under control because the other peers or staff almost enables it. I’ve been on both sides of the “screaming your head off” coin, and let me tell you; staff threatening a “shot” (a sedative) and the kids screaming “booty juice!!” Isnt helping anyones situation. Theres kids in there getting taken out who need more help and theres kids being slammed into residential or long term who need a different type of care. The doctors can listen, but usually not well. I’ve seen myself out of this place well over 10 times, in all honesty they have focused on the wrong problems even when i tried to explain what i needed they ignored me and said “yep, this kid needs his 10th med update!” Also, this place is normally understaffed, when that happens group options are more limited and no matter the weather we are kept inside, the kids are usually asked what group they want to do and going outside is always a ‘option’ but never given up. Sometimes people need fresh air that isnt hogged by the STRONG and repulsing smell of urine in the bathroom, hand sanitizer, and glue. Positives: a good amount of the staff here care enough to see you, they do admissions over the phone and tell you when you can be brought in, the waiting list can be very long so it may take a while to get a bed, the doctors will most likely see you every weekday (Monday - Friday) morning, the staff are attentive in most cases and normally understanding, theres options to pick meals for the day (not including breakfast but they bring options), and normally there are multiple groups a day if its not extremely understaffed.

1 /5 Mary Magic: I realize that if you came to read the reviews, you are already in a desperate situation. If you care at all about your loved one, PLEASE take the negative reviews seriously. We have extensive experience with ECMC & BryLin. While CPEP at ECMC is a traumatizing experience, the end result after a stay at the psych unit has always been much, much better. My loved one was never released from ECMC until they were on correct meds & stabilized. Unfortunately, we cannot say the same for BryLiin. They released my loved one in a worse state than when they were admitted. BryLin did not administer the correct meds to get my loved one stabilized before release even though they were provided with the information on the 1st day. To top it off, they never made sure my loved one had a safe place to be released to, they were literally dumped at the curb.in the city. BryLin should be ASHAMED! Response to BryLin (owner): Unfortunately, a parroted response was expected. We DO NOT believe you are sorry to hear about our negative experience. Quite the opposite. Brylin had plenty of opportunity to help someone & they did not. Your inaction actually hurt people. Just curious, hearing this, did the smirk on someones face at Brylin just get larger? #2 Response to Brylin (owner) Where have I read this before? Sorry about your experience, blah, blah, blah, Please contact Quality Improvement / Risk Management.... SAVE IT !!! Tell me why would I waste my time? So I can receive the same rehearsed lines? We did contact BryLin numerous times while our loved one was in your care. We expressed our concerns each time. Luckily, I kept a journal. BryLin was not interested at the time, so, why would BryLin be interested now? The hospital had plenty of time to do the right thing & failed miserably. What happened? Short staffed? Employee burnout? Some employees not qualified to hold a position that requires empathy & compassion? Did the money run out???? From now until my dying days I will fill anyones ear that is willing to listen, exactly how our family was hurt by what has happened. Live with it. We have to.