BV Nails & Spa - Syracuse (NY)

2 /5 Rachelle Trudel: These are the worst nails I’ve ever had. They’re like clogs on my fingers. I asked for rounded, got rounded almonds. They’re thick at the ends. Never touched my cuticles, didn’t fill the nail to the cuticle and I have gaps on the sides. Not to mention, they’re very crooked. Will never be back.

1 /5 Starlet Lebrun: Went for date night pedicures. Charged more than was told it would be and she just said its ok when I asked her about it. Nails are not straight and one has a weird build up at the cuticle for some reason. And my husband has the same not straight and one is jagged and sharp. Also she didnt like the fact he was getting a glitter polish. Kept telling me they were out of that color. We were having fun and nail polish isnt forever. Also some Americans can in fact understand you. Very rude

1 /5 Alex Mandarino: This place will try and scam you, they did not clean under my nails and did not cut my cuticles, and had me pay for the full service which does include that. I got a full set of acrylics. The guy asked me after he finished my nails if I wanted to get a manicure and for them to cut my cuticles etc for extra. I told him that they do that before the nails are done and that it is normally included in the service. He lied to my face and tried to scam me and said "no a diffrent person do that" implying that he just does the nails but a manicure is extra. I paid $57 dollars. Just trying to be honest since this nail salon is not. I would definitely recommend going somewhere else. Where they will include the manicure and the full set for the price they listed. I asked my friend who goes there regularly and she said that they do the manicure with the full set for $54. Wish I new better! Dont let yourself get scammed like I did.

2 /5 shakeria thomas: Customer service at this salon has gone to hell.. Especially from one of the ones that use to be the best Ms. Ivy. At first I took her slick comments as a language barrier but I realized she is just flat out disrespectful and rude. I had been requesting services from her most of 2024. I always get the same services spa pedicure and nail service. I also think that I tip pretty decent each time. We never talk much but she always looking around and seems annoyed so this particular day I tried to make conversation with her. This is when she let me know she didn’t like that I request her for my service by telling me everyone in the salon does great work and I can go to anyone. This was the last time Ms Ivy did a service for me because I stopped requesting her. I went to the salon to get the same service by a different tech afterwards and it looked horrible. On yesterday I went to the salon to get a pedicure. The manager gave me a tech i wasn’t familiar with and i requested a spa pedicure . The treatment is my usual and I’m very familiar with the process. I felt like she was not doing my pedicure the way it was supposed to be done. I saw Ivy and asked if she can help her and just hunched her shoulders at me waved her hand like l don’t care and walked to the back. Ivy really hurt my feelings, I am not sure why she treated me this way. I asked to speak to a manager and the manager never came. My nail tech ended up doing my pedicure right but my paint job looks horrible. I pray that that the women in this salon find peace in all that they are going through. I was a faithful client and I tip well even when the services were not all that great. You guys should be a little more appreciative and grateful to the community that gives you business.

5 /5 R.N. H.: This is a terrific salon. They consistently do a beautiful job with my manicures and pedicures, and I have had several different technicians. Their work is polished, meticulous, and so beautiful. In addition, they are friendly, courteous and professional. I always look forward to my appointments and always walk out happy!