Center for Surgical Services - Oswego (NY)

2 /5 Judy Ulchinsky: I am finding the marriage between Upstate and Oswego Health to be chaotic. Waiting a week for information or appointments leaves you scared and helpless when facing cancer. Surgery 8 days ago and still no plan till I wait for next Wednesday. Which patient Health system?? They dont share. Im stressed out. Doesnt seem right. Now the Doctor, seems great. Staff are nice, but they too, must wait a week till Wednesday. The question here is, is this association well thought out. Is administration making this tough on patients due to lack of communication. If things change, I will review. I am sorry I did not go just to Upstate.

5 /5 Tra C: Our visit to surgery center was awesome from start to finish. My daughter had to go the surgery center for an appt, so she can get scheduled for a 1 day surgery.The front desk clerk and nurses are always willing to help me with an appt time that I can make it to. The nurses and Dr.Strain explained everything to us from start to finish so we knew exactly what they we’re going to do. Just want to say Thank you to the staff at the surgery center and the nurses and Dr.Strain.

1 /5 Marlene Klock: Although the nurses and staff were the best! Administration, policy and procedures are another story!!!! I’m being told as a loved one and driver of a patient receiving services today, that I must wait in my car because the waiting rooms have been turned into staff lounges as a result of COVID. I’m disappointed that the surgery center has not considered alternative methods of safety as it relates to COVID and those associated with one day surgery. It is winter and it’s not snowing and I’m able to navigate well but it could of been so much different!