Coco Nail Spa - Scarsdale (NY)

1 /5 Jalyssa Flores: My experience here was terribly bad in several occasions. It’s over priced in this place on top they expect you to tip.. when really tipping isn’t a requirement it’s a privilege, that’s exactly what I told the lady in the front desk. Age was awfully rude! She actually chased after me out of the salon which number one as a business owner or manager, you cannot do, very unprofessional. She chased out to me in the parking lot continuously asking for the tip and insisting to send the tip in Zelle, Venmo or cashapp! Mind you my service was already paid!!!!!!! I literally told her you continue to follow me while I get inside my car I will call the police on you for harassment. I will never go there again. They expect you to tip when again a tip is not a requirement. I told her if this is something you want to put into your services then have it required in your packages! But please do not harass people for money it’s so rude and disgusting.

1 /5 kaitlyn W.: I had my gel nails removed here and the lady drilled my nails off. I had this happen before at another place and waited 5-6 months for them to grow back to normal. Instead of soaking them off and being gentle, they rush you by completely drilling the gel AND your real nails off. Do NOT go here if you care about your nail health.The white growth near my cuticle is how my nails SHOULD look. But the majority of the nail is red because they literally drilled my nails off.

1 /5 Sheila pearson: I thought I found my forever after being spoiled for 13 years @ Riva spa. I’ve been to several b4 this one and wanted to love it and my nail tech ill name he K. K had very little personality and tried on a couple of occasions to milk me (I guess because I was a good tipper). Well I had to leave this one and I really believe she did not want me as her customer. Unfortunately I did feel as if I didn’t belong

1 /5 Jessica King: I had previously given them 5 stars bc I got a good gel manicure. But when I came to soak off my gel, they rushed the process so much and used a power tool to get off the gel, and didn’t soak my nails at all. I have always had healthy nails and never any major damage from gel manicures or removals in almost 15 years, but my nails are absolutely destroyed from what the technician did and it will take me months to get them back to a decent place. Not only that, she buffed down some of my actual nail but left a ton of the gel base on, so I had to go soak off the rest myself. See photo of immediately after the service. I won’t ever go back there again. Disappointing bc it is clean and it’s near my house.

5 /5 M Guilf: My wife and I go together to Coco every few months (she goes alone or with friends otherwise). Weve done this together as we moved all over the country (Florida, California, etc.) and as weve traveled overseas. Its a good couples bonding experience and it means I dont have terrible feet in bed with her. Just saying - I have experience, but Im not an "every three weeks" manicure person. Weve always been very happy with the cleanliness, the service, and the results at Coco. Im stunned by the claims of rudeness as the entire staff from the Manager to every technician Ive ever had has been so sweet and kind. Literally every single one. And Im a dude. Rough feet. Big. It would be easy to dislike providing for me. But theyre always kind and professional. One thing I will say is weve been going there long enough that they know well be kind to them, tip them well, show up on time to our appointments, and generally be a five-star customer (we hope). That may have influenced our experience. I do some reviews, but generally only when I want to say something important. It was important to me to defend them.