Crystal Run Healthcare Goshen - Goshen (NY)

1 /5 Rick Essig: Saw an eye doctor Dr. Kasnic he diagnosed me with a cyst on the inside of my eyelid. The earliest appointment i could get for the surgery he said I needed was almost 5 months. I went to a different Dr and she diagnosed me with an ingrown eyelash.. she told me to look up hold still and plucked it out in less than 5 minutes immediate relief instead of the two weeks of hell and pain Dr. Kasnic put me through with his mis diagnosis even the other Dr said how could he of missed that. Should be zero stars and maybe go back and learn your craft

1 /5 Christine Jacobsen: If I could give this a 0 rating, I would. My son is 16 and has a nasty case of eczema. I made an appointment with the Goshen office over a month ago for today (earliest appointment available). When I got there, we waited 25 minutes on line to check in only to find out that they cancelled our appointment. They did not call to notify us and then we were told that they couldn’t see him because he is under 18 and we will need to find a pediatric dermatologist. I won’t even bother with the hassle of having to move plans around and the time lost on our part. Just plain inexcusable.

1 /5 Raquel Espinosa: I personally havent visited this office, but a family member of mine had a gynecology appointment today and I am writing a review on her behalf. This was her first time having an appointment with a gynecologist and had made this aware with a doctor at Crystal Run Healthcare in Goshen, but the doctor did not show any concern or had even tried to comfort her knowing it is a scary and uncomfortable appointment for a first timer. This doctor not only was insensitive but once she was about to begin the examination, she didnt even give a warning that she was going to insert an examination tool or swab, she just went for it. Then, she just explained she was going to prescribe her medication, didnt allow questions to be asked nor explained what the medication was for and left the exam room. As a person who works in health care, I am mortified for my family member and that she had to experience this and especially because it was her first time receiving a cervical examination. If you work in health care, you are expected to carry a high amount of compassion and the ability to comfort patients when they are in a vulnerable state. I hope this review gets back to the doctor and that nobody ever has to experience something like this at this office again. If you work in health care, please practice bedside manners!

1 /5 Frank Buono: My doctor does not properly fill things out and has cost me money with the insurance. Do not fill out forms without first checking the fine print they will charge you money just for filling out a form they push to you!

5 /5 Tracey Kennedy: I would like to say I spk to a rep today and she went above ans beyond the customer service experience. Her name is Catherine Egenes. I was on the phone with a call ctr rep by the name of Bonnie. Who gave me all of the wrong information. By the time I got to Catherine I was angry. But she assisted me and my son was able to get his PCR. Thank you Crystal run for having Catherine Egenes on your team. She is a Rockstar!!!!