Middletown Medical - Middletown (NY)

2 /5 Jane Murphy: I am currently sitting n radiology with my 85 y.o. Aunt. Her Nephrologist ordered an ultrasound. The receptionists are dismissive, going so far as to huff when you ask questions. We cannot get an estimate on a time frame and we’re told, lunch is at 12. I realize that we did not have an appointment but the level of care here is deteriorating rapidly. Staff is new as they n brand new in many areas. They obviously have a lack of training and empathy. Choose somewhere else to take your family.

1 /5 Ashley Chambers: Ive been calling this office for TWO weeks for an appointment because Ive been out of medication and had yet to have a call back. What is the point of staffing people picking up the phone when I cant schedule an appointment with them or get a hold of the actual office. This is so incredibly irresponsible of the office Ive never had such a bad experience with medical professionals in my life.

2 /5 D V: Not an issue with the medical staff but they are using employees or a call center that do not have sufficient English competency for the medical field. Not all, but its random whether the person who picks up will actually be able to understand what you need to do. Their scheduling is also a mess... they make appointments that the doctor wont be there for. Seems like the right hand does not know what the left is doing.

1 /5 Colleen Nestor: Tried to make an appointment..I saw reviews about the new system. The man in the other line i couldnt understand he told me they are located in India. Which my husband is from and he speaks clear English have a what I feel I really need to be seen. But the appointment given was March 23..soon I guess Ill try urgent care.

1 /5 Joan: My Primary Care doctor referred me to Alicia Natalizio NP, they even called and scheduled with Alicia for tomorrow. Sounds great, right. However today, Alicia Natalizio NP called me direct and canceled my appointment for tomorrow because I have Shingles?!?!?! I was planning on asking for treatment for Shingles in addition to looking at a suspicious irregular skin lesion. Which needs to be addressed in person. I Googled and discovered: Shingles is a skin issue and the American Academy of Dermatology states, “If you think you could have shingles, see a board-certified dermatologist” - aad.org I normally would not leave a negative review but I think her canceling my appointment is ridiculous. Middletown Medical, you need to do better. ?????