Dental Center - Malone (NY)

5 /5 JOSHUA JERRY: I wish I could give this place a 100 stars for a rating but I cant everyone here at the dental center in malone is really nice and understand Im Autistic and I get nervous with dental work not only I felt less anxiety I felt like everyone was understanding very nice staff who work here I will definitely be coming back for my dentures and future dental work

1 /5 Jennifer Dihrberg: All they do is cancel all the time and give you a run around when they actually see you after a three month wait and you get empty promises. I went in July for a broken tooth it is now January and I have been canceled on three times with no relief .I have been begging for help since July I have insurance and have been approved for everything and it is medically necessary the work in need done and still no help. Now it almost gone and no help.i would say dont go here. The staff are nice but that is all

1 /5 D T: This place is a joke I had issues with my teeth my face swollen and in pain I had Medicade and still they would not even see me I had to go to the Emergency room just to get antibiotics and pain reliever then ended up going to Plattsburgh to actually get the help I needed. This place in Malone should be shut down

1 /5 Elizabeth Bronson: IF LOOKING FOR A DENTIST READ BEFORE CONSIDERING ALICE HYDE DENTAL!!! If I could give negative stars, I definitely would!!!! Due to a calcium deficiency, my teeth are breaking and in 2020, I made the decision to have my top teeth removed because they were in horrible shape. Alice Hyde Dental referred me to a separate oral surgeon to have my teeth removed so I could be fitted for dentures. The entire process of getting dentures takes time due to the fact that after you have your teeth removed, your gums need time to properly heal. The swelling needs to go down so that your dentures will fit properly. I had my teeth pulled in April and began the fitting process for dentures in June. Every few weeks, I drove 45 minutes to Alice Hyde Dental to get fitted for my dentures. I finally received my new teeth in December I was thrilled to be able to smile again! They were uncomfortable from the beginning, but I assumed that it would take some time to adjust to the new addition in my mouth. As the weeks passed, they were still very uncomfortable, causes my gums to become raw and bleed. Blisters formed, as did abscesses. I called and made another appointment with Alice Hyde Dental. The dentist informed me that I needed to still let me gums heal. It is now 2023. I have been back to Alice Hyde Dental many times for this same problem. I have to use poligrip at least three times a day within 12 hours just to keep my teeth in place. They have referred me to an oral surgeon to reconstruct my upper jaw in order to fit my dentures. Something is not right here... The oral surgeon I was referred to specifically said I need new dentures because the ones I have do not properly fit my mouth. I do not need oral surgery. After contacting Alice Hyde Dental with this information, they requested that I have the oral surgeon fax the findings to them, which I did. Alice Hyde Dental will not do ANYTHING!!! I have to get a THIRD opinion from Aspen Dental in two months. I have gone three years without being able to eat regularly. I cannot wear the dentures that they gave me for more than 3 hours without being uncomfortable. They do not care! If they would have taken the time to do their job properly in the first place, I would not be in this position! Why should I have to undergo a third oral surgery to make my mouth fit the dentures when it is the dentures that are supposed to fit my mouth??? Consider other options before going here!!!

1 /5 Jeff Wood: Drove over an hour for my appointment that was scheduled 6 months ago and they cancelled. They wanted to reschedule but I cant just take days off of work for nothing and probably another cancelation. Very unorganized and unprofessional. Took me a year to get my first appointment. My time is just as important as theirs. Part 2: I now have had a second appointment canceled just 3 days before. The excuse this time is that the insurance did not pre-authorize my procedure. I contacted my insurance and they have never been sent a pre-authorization request from the dentist. This place is highly disorganized and very unprofessional. The only reason I went here is because nobody else would take new patients with my insurance.