1 /5 B MCGUIRK: I am writing this detailed review in hopes others also read them prior to booking an appointment. So everyone (particularly women) know what they are walking into. When I called to make an appointment it was for a 2nd opinion, on a long list of work another Dentist said I needed. As I have always kept up on my dental health, it was highly suspicious to me. But if needed, a possible root canal with Dr. Irina Tsesis . She is the female owner of business and had good reviews on my dental insurance site. Her partner (a male) Dr. Yevgeny Sosnovsky did not. Many reviewers found him rude and pushy. I found out that was just for starters.
Precisely due to his poor reviews, while making my appointment I asked about Dr. Tsesis and was told by the receptionist that she was on vacation that week. Instead of directly stating I did not want Sosnovsky, I requested someone who was more gentle and would be better dealing with scaredy cats. I knew this would remove him as an option. The receptionist told me she thought it would be better if I went to a woman there because they know us better. Available on my day off was Sosvonskys daughter, Dr. Vita Phillips. However, relatively young and inexperienced. But, if she needed a 2nd opinion her father (Sosnovsky), was there to ask. Nevertheless, at the time of visit I got Sosnovsky. They pulled a bait and switch. His daughter was just hanging out in the hallway doing nothing. I had noticed when I was in the waiting room his daughter came in front door and never said hello to the receptionists, nor did they acknowledge her. Not good. I told him and the dental assistant why I was there. I provided copies of x-rays and a treatment plan from the dentist one week prior. I also gave him another x-ray from 2 years prior on the tooth I was told I needed a root canal on. He looked around in my mouth and said he did not see any of what the other dentist said I needed at all. He said my x-rays from one week earlier were useless. He could not read them. Without an x-ray on that tooth he could not be 100% sure. He became very animated and insistent that my insurance would not cover another x-ray, so I have to pay him, then I send would send in for reimbursement from Cigna. I tried to explain to him that they would cover it, I had even called Cigna prior to my visit and a rep confirmed it. I also gently reminded him that I went there as they are an In Network Provider with my plan (therefore under contract), and he cannot charge me for the visit. He should be billing my carrier for it. It was a Huge Red Flag, and very disconcerting that he was trying to fleece me out of money when my company would pay for it. It is easily verifiable and routine business practice for a dental office to do so.
He was overbearing and insistent with this, and I asked him a couple of times if he would verify the coverage with Cigna . He begrudgingly and reluctantly did so. Cindy called and verified I could have an oral exam, cleaning, bitewing x-rays. Just not a full mouth x-ray. I took her note and brought it into Sosnovsky in exam room. who then said they are not going to pay for oral exam. I told him his employee just verified they would, and is on the note in her handwriting. I was feeling uncomfortable , as his behavior was bizarre and illogical. I had just given him the note from HIS EMPLOYEE stating it was covered and he was telling me it wasnt. She also verified that the claim from the previous Dentist was already received. He was angered I was not allowing him to bully me by obediently paying out of pocket as he instructed. He was a tyrant, and UNETHICAL all day long if not illegal. I told him to please ask her. He became highly irritated, removed my dental bib, threw both hands in the air and said "I decline, I have spent enough time on you!" Your a problem! This is a problem! His abusive unstable outburst took place in front of his staff who never batted an eye. Quite telling. I stood dumbfounded then left. His conduct was disgraceful, egregious and shocking. Contacted Ins Co & ADA to advise.
