1 /5 K J: I haven’t had enough actual dental work to comment on the quality of care here. Just had X-rays, consultations, referrals to oral surgeon. I’m reviewing the patient care. Having been just under 2 years since I’ve been at the office, I called to make an appointment to begin bridgework and cosmetic services after getting many teeth removed. Upon answering the phone, the front desk woman rudely denied I was a patient there. Then she clarified that I am no longer a patient there because they removed patients who have not been there in a year. I don’t know if it’s for patients that didn’t use their referred oral surgeon, or patients that aren’t on the top of their list as spenders. In any case, it’s about money. Not unusual in this new day, but they should let their patients know, in writing, that they have this new policy. It’s a baseline courtesy and the least they could do to remain professional. So for someone that does not plan on going every year like clockwork, they would not be for you, and you are not for them. Also, they are near impossible to reach as they rarely answer the phone.
