Flower Nails - Buffalo (NY)

1 /5 Maja M: I’ve come to Flowers for a long time, around 7 months. The first time I ever went, I called and tried to make an appointment. Someone answered and said “No, no appointments” and hung up on me. The many times I have went service was slow, however, the nails looked superb! The other day I went to flower’s with a friend and there were only 2 people ahead of us. About 30 minutes later the shop filled up. We sat in the shop for over 2 hours and they took EVERYONE that came in after us! The workers never said a word to us. They never asked who was next or apologized. They were very unprofessional and unorganized. If they cannot keep up with the amount of people they should have a sign in sheet. Moral of the story is we came into the shop at 4:30pm and then called another nail salon that took us right away and reserved two seats for us around 6:45pm. After spending all that time in the shop and leaving without our nails being done with zero apologizes or acknowledgments was the last straw. I will not be going back to Flower’s or recommending them at all. As I said, the nails look fantastic - if you have 8 hours to spend in the nail shop because they don’t care about their customers.

1 /5 Shelby Kirkman: Terrible, terrible, terrible customer service. The nails seem to look good, but if you’re not a ‘favorite’ or friends with the techs, everybody will be seen before they bother to get to you. They play favorites on customers, and it is obvious. I arrived at 5:30 and wasn’t seen at all because by 8:30 and realizing I had wasted an entire night waiting to get my nails done, something that is simple and a 30 minute process; however, being pushed off like I hadn’t been there waiting, I finally decided 3 hours was long enough. I was mad at myself for even staying that long, as that is far too long to wait for a set of nails.

1 /5 A 716: I booked an appointment through the link 2 months in advanced to make sure i had a secure spot because i had a trip the next day. The day of my appointment i drive 25 minutes away for the store to be closed. I called and texted the owner multiple times and there was no answer. i still haven’t heard anything not even an apology.

5 /5 erika galbo: Normally I don’t write reviews, but this place is awesome! It’s always a good sign when everyone who walks in on a Thursday afternoon are regulars. Flower took care of me and spent almost 2 hours with my mani & pedi. She paid attention to detail and didn’t mind taking the time to shape my nails exactly as I asked. They just gained yet another regular !

5 /5 Kimberly Gilbert: Mr. Bin is awesome! He does a great job on my nails and is personable and helpful. Always coaxing me to try something new. Great place, too...clean and air conditioned. You can wait a little longer than some places but thats because they are so talented. Great place!