1 /5 Valerie Pitka: I booked an appointment two weeks in advance for highlights for my teenager, with the understanding that the service would cost $99. However, when we arrived and showed the stylist an inspiration photo of a girl with hair similar to my daughters, the stylist immediately dismissed it, saying that those highlights would end up looking like a "zebra." She then told us that if we wanted her to "expertly" place the highlights using her years of knowledge, it would start at $300—a far cry from what we were initially quoted. My daughter had highlights in the past and I said, we wanted it like that and she said couldnt highlight her as a partial because if she went over the same piece, it would not be the same color and look bad (my daughter only had 5 pieces from before and she said that would be a problem).
Throughout the conversation, she repeatedly emphasized how her expertise would cost a lot more, making it clear that either she didn’t want to do the highlights or was just trying to upsell us significantly. After about five minutes of this, we decided to leave, disappointed and frustrated by the unprofessionalism and lack of transparency. I was really looking forward to this appointment, and it was incredibly disheartening to experience such poor service. I would not recommend this stylist based on my experience.
