Hart & Welsh DDS - Ithaca (NY)

5 /5 Mariel Tader: Couldn’t be more happy. I chipped my tooth and they were able to see me the next business day, the staff was super considerate and kind the whole time. I’ve had bad experiences before at dentists who just try to get everything done as fast and hack as possible, but here the doctor really took time to make sure that my teeth looked nice, felt good, and would work with my Invisalign. Her filling color matching is so good I can’t even tell it’s a filling!

2 /5 Mike Roberts: I second the reviewer who commented on the receptionist. The dentists and assistants are wonderful. My wife and I were very happy to finally find a practice that was good for the family. The number of times the billing has been screwed up or claims were not submitted is hard to count. Shell talk up people for extended periods about things unrelated to business while a line of people wait to pay or check in. Once, she cancelled my daughters appointment instead of mine after I left detailed instructions on whos appointment was being cancelled. Another time, I asked her if she would be willing to submit paperwork to my insurer so they could become an in-network provider for us and she declined stating that they wouldnt make as much money that way and if they did it for us, theyd have to do it for everyone. Pretty stunning. Excellent dentists. Horrible front of house staff. Ill be leaving the practice and if I can find another good dentist my family will be switching too. What a shame.

3 /5 LL: Great dentists and hygienists, but very rude receptionist. Very unapproachable and has a bad attitude. It seems other reviewers have the same issues. If you cancel, you get shunned.

1 /5 pickleball: Awful receptionist. I was trying to make an appointment, and she was very unprofessional throughout the phone call. 1. she asked for the same information repeatedly; 2. she messed up the type of appointment I was requesting until I corrected her; 3. her tone of voice sounded very rude and impatient, and her choice of words was passive-aggressive. I put her on speaker during our conversation, and my family members shared the same impression of her; 4. I was directly sent to the voicemail when I called, and I was only able to reach the receptionist when I pressed "0" for more assistance.

5 /5 Richard Ballantyne: Ive been going to this office for over 10 years. Both Dr. Welsh and Dr. Hart do excellent work. They and the staff are all very friendly and professional. They service my whole family, including my 2 young children. They are really good with kids! I have the most sensitive teeth, and due to some bad experiences with other dentists long ago when I was younger, I still have some anxiety whenever I see a dentist. I must use the special (expensive) toothpaste that fills the porous parts of your teeth to reduce sensitivity. About 10 years ago, Dr. Hart fixed a cavity in my lower molar. That fix is still intact and looks great. About 8 years ago, Dr Hart fixed a cavity on the outside of my incisor. Again, he did a great job -- the repaired tooth looks great and I no longer have to deal with the constant pain there. Today was the first time I had Dr Welsh work on my teeth. He fixed a cavity in my upper molar towards the back of my mouth, in a fairly inaccessible area of my mouth. He did such a great job. There was no pain at all during the entire procedure which took only 20 minutes! So great!!! 5/5 stars. I highly recommend these guys.