Highland Hospital - Rochester (NY)

1 /5 Tiffany Wahl: If you want to go somewhere that can’t figure out what’s wrong, won’t listen to the patient or family and has nurses with egos the size of Texas that insist they know better and refuse to listen when the patient advocates for herself on something as simple as using a heat pack being the only way to get a blood draw on her while going through this unknown mystery illness then go here. And if you want a chemical burn from them being in a rush and covering the failed blood draw spot before letting the alcohol dry. Also keep an eye out the window, might see the drone they have peeping in your windows! (A couple nurses were fantastic but about half on PCU including the charge nurse Valery were absolutely embarrassing on how they treat patients. For the charge nurse to storm off when the patient advised that she needs a heat pack to get a blood draw in current state because she had too big of an ego to use one then retaliated on the patient when coming in to do the next test was more than an embarrassment to the hospital. Maybe they are too used to patients on that floor not being able to speak. Also the focus on the patient not having personal items out taking priority over taking care of the patient was another embarrassment. Food was hardly edible for patients or in the very over priced cafe they have compared to multiple other hospitals recently. A week later still waiting for the patient advocate team to call back.

5 /5 Sandra Ramirez: The maternity department at Highland is exceptional. The nurses are so kind and attentive. They answered all of my questions and did their best to attend to our needs given such a stressful time. The doctors are also available to answer questions and explain whatever process is next. It is important to understand that as patients in a busy hospital we should not be entitled to receive care at the snap of our fingers. We must be flexible an understanding with the busy staff who is trying their best to serve all.

4 /5 Suleidys Marcial: Post partum ward is amazing. My nurse was absolutely phenomenal. Attentive, quick and friendly. Although, I was not being listened to by my initial nurses during labor, the midwife advocated for me as much as she could which made the experience a bit better. I will say they need to do better at listening to their patients.

5 /5 Paula Blodgett: What an amazing hospital there are so many angels in this hospital. From the staff to the doctor I felt like I had the biggest army backing me up and protecting me with everything that they had my heart is overjoyed. Also very kind to my significant other they definitely had a hand in saving my life.

2 /5 barbara Swingle: As much as it kills me to go against the University of Rochester medical system. (Bernie sanders is right. the health care system is broken!), it has also fallen like rgh on care. Before my visit two weeks ago, they were NOT effectively good. Im not sure when it changed cause it happened three times in a month to my mom. Like rgh they sent my mom home after overnight stays the first two times where she at least should stayed few more days. The second time, she went in with several cut on a leg, but the staff never checked on her at all! Then heather heights (another negative review by me) ignored the severity of her injuries after she felled off her bed waited a week finally sent her to the hospital (in part my mom didnt went to go but heather heights neglected didnt make her go which he should had)! Me and two of my sisters and I witnessed the neglected care of the nurses and tech to my mom and roomie. Her roommate asked 5 times for apple juice or ginger ale that never came. Then my mom had memory issues and wanted to stand to pee, but they told her she was incontinent, but they didnt seem to know she had a memory issue. Finally, her nurse, jamie, ghosted her co-workers and patiences. Inclusion, they dont deserve the benefits and more pay. If they did, they would do their jobs a lot better, but they dont! Oh btw my visit was I was tested for the flu but never got the results of ilthe test Update of my moms visit for hospital this weekend. Which is good. They wont let her go home until regular staff to come in tomorrow So one of sisters say the regular staff and er/icu staff is 100% better The er is really bad and only getting worst each time I come. Thank God staff is friendly. Last night turned into morning after ten hour wait only been seen by the waiting room nurse for TEN HOUR. I LEFT!