Kumar Manoj K MD, CNY Medical Professionals - Cortland (NY)

5 /5 Brittany: Dr. Kumar and his staff are amazing. Both my son and I have had our tonsils removed in the last year and although painful, had the easiest experience due to his office. All the nurses were so helpful and kind. Dr. Kumar was informative and took his time to explain any questions we had. I would recommend his office to anyone with any ENT needs!

1 /5 Stephanie Worrell: Last year I visited Dr. Kumar and they found a lump on my thyroid. He told me it was possible cancer but he wouldnt know for sure until after it was biopsied. Apparently his wife is the ONLY person who does it and she ONLY works one day a month and is VERY busy. The front desk had "oh well" attitude when they couldnt schedule me for over a month. Zero urgency or care. Fast forward to my most recent experience- CHERYL. This rude woman called and left me a nasty voicemail about apparently having an outstanding balance. I wasnt even allowed to go to my upcoming appointment until I paid it in full. I didnt realize I had a balance and never received a bill. She claims I did. Either way I wasnt offered any options- no care AT ALL and was snarky and rude when I asked anything. No payment plan. No move the appointment. Nothing. I waited for this appointment and now its canceled. I liked Dr. Kumar- but Ill pay my bill and NEVER go back so I dont have to deal with an office staff that couldnt care less about their patents. Cheryl had me shaking in tears because she was so rude to me. Even her voicemail was snarky. She should be let go and should find a job working alone, clearly she shouldnt talk to people for a living.

2 /5 Tim Shenk: While Dr Kumar is great - his office staff, on the the other hand, I am quite dissatisfied with enough to post this neg review. I have been a regular patient of Dr Kumar for at least 12 years now. I have a problem and needed to be seen. Note, I have good insurance via my army retirement TriCare Martins Point and it has always worked np. I owe his office no money. Yet their referral billing woman refused to schedule me claiming my carrier needed to refer me, my carrier said they did not and that my primary care Dr needed to refer me directly... WHICH THEY SAID that they had done several times regarding my illness. Kumar office said they didnt... and reiterated that My TriCare carrier Martins Point needed to refer me via a referall from my primary care. So my primary care sent the referral to Martins Point. Kumar s office said again that Martins Point hadnt sent anything and that Martins Point claimed my primary care had sent them nothing. Meanwhile the months rolled by and I was getting desperate to be seen. I called Martins Point again and they assured me that Kumars Office was enrolled with them and told me to have Kumars Office call them and gave me a number to give them. I went to Kumar s office and very politely gently asked what was going on and to call the number Martins Point gave me to give to them. The referrals billing woman rather roughly told me to sit down while she supposedly called the number. A few minutes later she told me that Martins Point was still waiting on my primary cares referall note. I told her I just spoke with Martins Point that same day earlier and they assured me they didnt require a note referral from my primary care doctor. She then quite roughly told me that no, I did not speak with them that day.... basically calling me a liar. This was p.ain bizarre in a bad way. At that point I left and found another ENT who had zero issues getting me in.

5 /5 Sanjay Gami: I went to visit Dr. Kumar and he was able to help me immediately. I had severe sinusitis problem and polyps for about 6-7 years. Dr. Kumar thoroughly evaluated my condition and recommended for sinus surgery. I finally decided to have an operation. He is a wonderful surgeon and the staff was always helpful and kind. They ensured I had a smooth preparation, surgery and follow-up. Now I could breathe very well from my nose and minimize my snoring problem. I am so glad I chose Dr. Kumar and would highly recommend.

5 /5 Dominique Cataldi: I highly recommend Dr. Kumar and all staff at CNY medical. They have a friendly and professional manner through all surgical and check up appts. They take the time to get to know me and put me at ease over any concerns. His thorough care helped me to move through more than one medical concern. I appreciated being able to receive treatment and surgery all in the same office with staff I am familiar with. They were kind and caring when I had post surgery nausea and supported me physically and emotionally to get through that. Id give more stars if I could.