5 /5 Nina Keating: Positive Care and Support at Nuvance Health Vassar Brothers Medical Center
We recently needed to go to the emergency room at
Nuvance Health Vassar Brothers Medical Center with our very ill mother. She was subsequently admitted to ICU. From the moment we arrived, the staff demonstrated a high level of professionalism and compassion.
Efficient Check-In Process: The check-in process from ambulance arrival to a dedicated room was seamless, and the staff was warm and welcoming. She was quickly attended to.
Compassionate and Skilled Team: The doctors, nurses, and support staff were not only knowledgeable but also compassionate. They took the time to explain every step of our mother’s treatment plan in detail, even the difficult parts, ensuring we understood everything. Though there were many professionals who contributed to her treatment, we want to thank Nurse Laura in ICU and Dr. Yaw Apenteng for their care and support of Mom.
Clean and Well-Maintained Facilities: The hospital environment was clean and modern, reflecting their commitment to providing a safe and comfortable space for the patient and their family.
Prompt and Effective Treatment: Despite the busy nature of the emergency room, Mom received prompt attention. The team worked efficiently to diagnose what was going and provided appropriate treatment.
Support During Difficult Decisions: When faced with difficult decisions regarding Mom’s care, the team provided invaluable guidance and support. They presented options clearly and compassionately, helping us make informed decisions that aligned with Mom’s needs and wishes.
Overall Experience:
Our experience at Nuvance Health Vassar Brothers Medical Center was positive. We experienced appropriate medical care, a compassionate staff, and a well-organized system. The support and guidance provided during difficult decision-making moments were particularly appreciated.