McMahon, Najam and Gable - Albany (NY)

5 /5 Elana Hall: My husband and I both had our teeth cleaned today,we had a great experience. The receptionists were welcoming and friendly, and our dental hygienist was excellent. We really liked the dentist too.

1 /5 Lyon McCandless: Dr McMahon left the practice. He was my family’s dentist for over 30 years and we trusted him. No one informed me that he’d left so I showed up to my appointment that was being handled by a new dentist who I did not know and was not comfortable with. My parents also were patients of Dr McMahon. They saw the new dentist one time each and paid in cash at the counter in full. Then, after the fact, received two bills in the mail. My mother called to contest them. The office said that one bill was due to pricing increases and the other was an accidental double bill. My mother refused to pay for a retroactive price increases and they were voided. But just goes to show you that they’re probably over billing everybody and there’s probably a fair number of people who aren’t doing due diligence and will just overpay. Be careful and check your bills. I’ve found a new dentist.

1 /5 E S: If I could give a zero I would. McMahon isn’t there anymore even though his name is attached. He left without a word to his patients. This new practice is sending bills and charging for things over 20 years ago - and they are completely disorganized and losing patience along the way. I had a cleaning scheduled in March and they cancelled and said I couldn’t be seen until October and that I should just wait and be patient. I highly suggest people find a new dentist - one who cares about you and doesn’t have excuses for everything. I was ok with a new dentist - but not ok with the unprofessional receptionist, billing department and office manager who are only doing the dirty work of the dentist who is way out of his league. Run …don’t walk. And don’t settle.

4 /5 Patty Gordon: Visit overview 1. Wasn’t sure where to park but found parking 2. Greeted warmly by front desk staff upon entering (Bonus points: staff member complimented my eyewear) 3. Staff explained procedures and set expectations 4. Hygienists were very friendly and accommodating to my children 5. Paperwork was easy to complete (suggestion: mail to incoming patients so paperwork can be completed prior to visit) 6. Office was CLEAN, tactfully decorated, and organized (Love a clean dental office) 7. Waiting room was comfortably lit with sufficient seating 8. Doctor quickly and efficiently checked dental health (was a little fast but understandable considering complex procedures with other patients) 9. Summary of children’s dental health was provided 10. Next visit smoothly scheduled Thank you for facilitating a smooth transition from our previous dental practice.

1 /5 EJ Smith: Beware, The Chauvin Group has purchased this practice, fired Dr. McMahon, and staff have left due to poor working conditions. Social media is rife with complaints of outrageously poor treatment and price increases. Existing patients should be prepared to find dental services elsewhere depending on your experience.