1 /5 ToolTek MD: I just wanted to share our terrible experience at Medifair in Monticello yesterday. We have been trying to get my mom a mobility scooter for several months. We had the Medical Forms faxed over multiple times, only to be told that they were not received, not received in time, or not filled out properly by my mom’s doctor.
We spoke with Medifair on the phone on several occasions, and they told us what to do. This resulted in three separate trips back and forth to Westchester Medical to get the same paperwork filled out that they said they never received. We were getting nowhere, so, yesterday we went to drop off the paperwork at Medifair in person. This was at the recommendation of my mom’s doctor.
My mother is in a wheelchair, so we used a public transportation ambulette to get there. We dropped the Medical Forms off and thought we were all done. It was supposed to be simple. Then, from out of nowhere, a woman employee comes running out of the back of the showroom, yelling and screaming that she is the one working on my mothers case. She then complains that there is not a proper diagnosis on the paperwork. There was a diagnosis listed, but according to this employee, it was not in "proper medical terms". Mind you, we went to Westchester on Thursday of last week to redo these forms for the third time.
She proceeds to tell me that she tried to call the Doctors office on Friday, and that they never called her back. I explained to her that it’s been three months, and that every month they keep making us go back to Westchester to get the same medical forms filled out. My mom’s doctor is busy. We were there again last Thursday, all this could have been avoided. It Is 2 hours to Westchester, and 2 hours from Westchester. Long trips are hard for my mother, because she has knee problems, and it is difficult for her to get in and out of her wheelchair. We use an ambulette to go on these trips because she can’t walk.
So, while waiting for the ambulette to come back to pick us up, we tried to get a hold of my mom’s doctor in Westchester. My mother, not really understanding what was going on, asked the Medifair employee for clarification, as she did not understand what the problem was with the medical forms. My mom asked nicely if the employee could explain it to her, so that she knew what to ask her doctor. Out of nowhere, The Medifair employee went off the deep end. She started screaming, and then she threw the medical forms at my mother, and told her that she was taking her application out of the system, and to find a different Vendor.
This woman was totally and completely unprofessional. She treated my 73-year-old handicapped mother, who is a transplant recipient, like a piece of garbage. This lady should not be working with the elderly. Her behavior was entirely unprovoked and completely abhorrent. She should be fired. I would not recommend using Medifair for any of your medical needs.
