Millennial Nails - Brooklyn (NY)

4 /5 Sonya Hooks: I needed a last-minute nail appointment because I wasn’t able to get to my regular technician in Manhattan. I have been wanting to patronize this place because it’s only a few blocks from my house (and from what I know black-woman owned) but the two other times I inquired they didn’t have appointments available. On a whim, I called them and they said I could come right in. I had dip powder that needed to be soaked off and a couple of broken nails - so needed my nails cut down and I opted for a simple gel manicure to get me right. Carla, a new technician there, took care of me. And for a last minute appointment, she did a pretty good job. She was friendly and attentive - gave a great hand scrub and a strong hand massage- not something I normally receive as a very regular nail salon goer and didn’t realize how much I would enjoy that as part of my service. All in all, it was a good experience. It’s nice to know this option exists in the neighborhood. Dings for not giving 5 stars, not the newest nor most updated salon, had me wondering about the cleanliness. I wasn’t offered any nail chips to choose a nail color, so I had to wing it by looking at the bottles- which is not the easiest with gel polish bottles. Because my technician was new there, she wasn’t sure about the price structure, so I worried slightly that the price I was quoted might have been inflated. But again, like I said, overall, it was a good experience and I would go again.

5 /5 Cassidy Orr: Jasmine snatched my nails UP!!! I was having the hardest time finding a new place to get my acrylic nails done since I moved here. She was so sweet and did some of my favorite nails Ive ever had!! Love!!

1 /5 Kay Car: I would give this place zero stars if i could. I went to get my nails done on Monday 9/23 for a dip mani on my natural nails after learning the salon was offering 50% a nail service to new clients. I was really excited because I was referred to this place by a former nail tech but she wasnt sure if the person who she knew still worked here at this location. I went willingly mostly because the instagram page for this salon was really put together and the nail art looked great. I get to my appointment and the nail technician informed me the products she needed to apply dip to my nails werent available i.e the polish bottle thats used to bond the dip to my nails. Instead, she mixed together random products that i later learned was used for acrylic nails (see image 1). The application process was absolutely horrendous (see image 2) and everytime i asked questions the nail technician Jasmine had a horrible attitude saying things like “girl ive been doing nails for a long time i know what im doing” which is very unprofessional. During my service, Jasmine also seemed bothered by the fact that I expressed hurt/pain when she cut my fingers using the cuticle cutter. Again, lacking professional and basic care/compassion for clients. I paid the service fee which came to $51 which i think is absolutely ridiculous for how the final product of my nails turned out (see image 3). I then followed up with the alleged store owner Kendra. I explained my experience and asked for a refund but her response was “i cant offer a refund because I didnt even make any money off your nail service since it was already discounted” which was red flag #1 and only highlights the fact that this salon owner only cares about money and not about the clientele. The owner Kendra then excused her Technicians behavior with “you and Jasmine probably didnt vibe” insinuating thats probable cause and justification for why my nails turned out horribly. She offered for me to go back in to get the service fixed by another nail technician named Tatianna who did a good job cleaning up the mess that was made at my initial appointment (see image 4&5). Overall, the professionalism is absolutely not there and very disappointing i even spent money coming here and wont be back. I hope the store owner sees this review and views this as a learning opportunity and not a knock to their business. I really wanted to support this black owned business in the neighborhood but unfortunate circumstances such as this make it extremely daunting. Update: later that same night on 9/24, i got two charge alerts from my bank showing this business tried to charge my card on file twice (see last two images) for the repair service that was free of charge by the store owner. When i left the salon, i didnt pay anything because the service was free of charge so im confused why someone from this business waited until 10:46pm to attempt to charge my card when there was no receipt or signature of mine provided. Stay away from this business. Response to owners comment (plus proof yet again with photos): Hi Kendra, i’ll gladly accept a FULL refund of $51 (please see bank statement from initial date of service 9/23). I have no reply to the other fabricated portion of your story. Theres proof in every photo i posted so I dont need to say much more. Good luck with your business and i hope you see this occurrence as a learning opportunity moving forward.

1 /5 JasZJas: Came in for a mani and to get 3 tips applied on my natural nails which recently split. I was heading out of town the following day for a wedding and conference. The tech applied a clear extension and gave me the option to select a gel that would last 2weeks or 4 weeks. I choose the 4 week option being that I was heading out of town again next week. The following day one of the tips cracked and broke off. A few days later both thumb tips broke off. I went back a week after when I got back into town to have them repaired. That was on Monday. Columbus Day. The same tech repaired. The following day another nail chipped, I went back but was told that the tech who did my nails wont be back until next Tuesday. Today the thumb that she repaired chipped. At this point Im going somewhere else. It cost $75 tipped $25 and tipped $10 for the repair. I have never had this happen ever. Its either the tech is not experienced or the materials used are inferior. Dont waste your time like I have.