Mount Sinai Kravis Childrens Hospital - New York (NY)

5 /5 Jawaria Noman: Weve been bringing our kid here for emergencies for a few years now and every time were seen with minimal wait times compared to other ERs and the staff, doctors and nurses are very kind and understanding.

3 /5 Sacred Jervis: The bad: Nurse D.B on floor MSH P05 clearly doesnt like children. If shes your nurse, save yourself the rudeness and ask for a different one. My 2 year old was admitted after midnight after being sick for almost 4 days and was of course fussy and crying. She kept saying stop crying/ use your words/ youre a big girl to a sick, lethargic 2 year old who had been poked and prodded all night. The other nurses that I ran into were actually very amazing and I should have just requested a different nurse. Security picked and chose who they would bend the rules for. Siblings under 10 I believe werent allowed to visit and despite pleading for an exception/ 10 minute visitation we were denied. I even asked if there was a social worker around but it was the weekend. Dad and I took turns waiting in the lobby with our other child and observed "other" children who were very clearly under the age of 10 being allowed to visit. This caused emotional stress on us as parents and deep emotional stress on our children who were crying on facetime. The good: I was mostly kept informed and could communicate directly to the entire medical team through mychart. They had tablets for for the kids in the room and lots of toys, crayons etc. I arrived with nothing but was provided everything. Additional staff was fantastic. Someone came to play with my daughter and the rest of the staff provided us with a meal voucher and toiletries which was nice. Dr. Odukwe reassured me throughout the discharge process and answered any and all questions that I asked. Thank you :) I accidentally forgot some of our belongings and the front desk called me and held it until I could return. They could have easily discarded it but they were so sweet. Also they were SUPER friendly and nice to my toddler. Overall: Advocate for your children and ask questions they are most often very happy to answer them no matter how small it may seem. Weekends are probably just a weird time to be in the hospital I suppose.

1 /5 Angel: On the third floor of this building for the respitory department night shift Lindsey was the worst to deal with. She all smiles and provides half a## service. If your hot but she cold then its cold. She puts al the machine on wrong. Its like she a nurse in training. Then there George. He a man that will make a promise and not get back to you. There were some excellent staff there and some terrible. I was told to share a ten dollar voucher with the pregnant women I was with

4 /5 G Luch: Overall great experience with a beautiful , new space, competent doctors /nurses and a very engaged ancillary staff. However , the waiting times in the ED to get care delivered is painfully slow - even when it is empty. This is somewhat systemic with Sinai TBH- there is always a reflexive perception by the nurses that “it’s really busy” even when it simply Isn’t . Im not anti-labor , but seeing droves of staff talking /socializing loudly for hours at a time must drive admin crazy. The only way to get care in this ED is to advocate for it …and then you will get it…but that’s sad. I’ve dealt with the Kravitz Pediatric ED three times (all in the middle of the night when it was literally empty) and have had identical experiences - excellent medical care delivered by exceptionally slow ED nurses. The care upstairs on the fifth floor was much much more expedient . The residents, doctors, nurses, SW, and aides were all prompt, kind and attentive. There was an error made with medication reconciliation that was preventable but other than that it was a great hospital stay . Shout out the impressive Drs Reid, Bautista , Garcia and Zinns as well as the Child Life Team!