Kevin Chow I received terrible care, and many mistakes were made both in the office and with Dr. Timashpolsky.
I came in with a hand injury and was referred for an X-ray. After having the X-ray at Langone, I found out that my hand was broken. I tried to follow up with Dr. Timashpolsky, who told me that my hand looked “normal.” Later, I discovered that I had been confused with a different patient who also had a hand injury. I repeatedly tried to contact the office and the doctor to clarify the diagnosis and receive treatment, however the message portal was down and their office was almost impossible to reach. It is a terrible system. I never received a follow-up or explanation. I don’t believe the message ever reached her. In the end, I basically googled my x-ray findings and ordered a splint off of Amazon.
During my time dealing with this office, I had to get five referrals—whether for X-rays or an orthopedist—and all were written incorrectly, wasting both my time and theirs. After many mistakes, I learned how to write a proper referral and had to specifically ask them what needed to be included before they would write it incorrectly. Again, why am I basically treating myself here?
As someone who needs their hands for their occupation, this was an incredibly frustrating and stressful experience. Every interaction left me confused, upset and so much of my time was wasted. My hand could have worsened or sustained permanent damage due to the lack of proper care. I won’t be returning.
1 /5
David Esteban Velandia Fracica I went to see Dr. Motta, he was very professional and friendly. He solved my issues and answered all of my concerns. All necessary test was done at the office which was very convenient for me ☺️.
Also, it was easier and faster to book an appointment through their website instead of Zocdoc!
5 /5