Western New York Dental Group Buffalo Delaware Ave - Buffalo Ti Parker: Admin seems to have a substance abuse problem, which causes Disorientation which then effects the knowledge of being able to give correct information. Co pays signed to be a certain amount the later billed for a higher amount. Record & save any documents and or conversations.
Providers only interest is money. Simple. Treatments change depending on how much comes out of pocket. Also comments made by provider extremely uncomfortable.
Notice the reviews that are “newest” nothing positive. There may be an influx in 5 star reviews. Trust their from inside. Patient care is not the priority. In a nut shell, quantity over quality. Don’t waste your time.
Western New York Dental Group Buffalo Main St - Buffalo PrincessofPower84: I have been here before (albeit a few years back), and while they usually give good, competent service and bedside manner, my most recent experience left a lot to be desired.
I called the emergency number due to having a toothache so bad that I cant eat/drink anything cold on one side and while the emergency doctor on call was nothing but nice and helpful (although shes not at this office), I was treated rather rudely and dismissively when I showed up here.
The receptionist was shocked that I had arrived, kept stressing that I should have called instead of showing up (in fact, she said it so many times, that it got to the point where she was implying I was stupid for not doing so) and even refused to give me a pen to fill out paperwork to update my information.
I felt so disrespected that I eventually volunteered to leave. I understand that you were busy and that the dentist(s) had no time in their schedules, but theres still a way to speak to people, and how the receptionist did it was not it. She might as well as told me to get out and that I was wasting her time with my presence. I dont know what her problem was, but I hope that if I should come back that she has an attitude adjustment or not be there for the day.
