1 /5 Dana Palermo: If I could give 0 stars I would. This nail salon is overpriced and they canāt do a basic manicure. I was upstate visiting my sister and we stayed in Poughkeepsie for one night. I thought it would be a fun and relaxing activity to do together. We walked by this salon and saw a decent amount of customers inside, so we figured to give it a try. The reviews online were average and we were getting a regular manicure so I thought we would have been fine. The lady that took me kept trying to get me to pay for additional services - she asked me twice if I wanted a gel manicure and if I wanted a pedicure. Itās a turn off to be pestered about additional services when I made it clear we were just getting a regular manicure. They have us sit down right away and my lady put my fingers to soak in water and then had to tend to the front desk for a bit. Iāve never been at a nail salon that doesnāt have you pick the color first before sitting down but I went with the flow. She comes back and doesnāt do a thorough job cleaning up my nails and filing. She was rough when filing my nails and my cuticles were not cleaned up nicely. She tells me to look at the wall of polishes behind her and let her know the number I want. There were a ton of polishes and I canāt get a good look from my seat. I asked her a question about it and she made a nasty face and said irritably, āyou tell me the number and Iāll get it for you.ā She rushed through the clean up of my nails and then told me to go find a color. Another staff member told me that I could look at all the walls, not just the one near where I was seated. After less than a minute of looking my lady came behind me and said āare you done.ā I told her Iām still looking and she proceeded to wait and hover behind meā¦.talk about feeling rushed. I took my time anyways and picked a color while she stood right behind me. She does a quick paint and has me move to the dryer. The paint didnāt go all the way to the end of my nail and I had nail dust still under my nails. This is the first time Iāve never tipped before in my life. I normally give a tip even if the service isnāt perfect, because I usually feel comfortable to approach the person to ask them to fix it before I leave. This lady made herself very unapproachable. Being abrasive and having poor technique will not earn a customerās trust or a generous tip. My nails started cracking and chipping that night and in the picture you can see how they looked less than 24 hours laterā¦all I did was go out to dinner and drive. Thereās no reason why a manicure should look like that hours after. A manicure shouldnāt look like that two days later.
Iām finishing drying and I wonder how my sisters appointment is going. Something is fundamentally wrong when two people start at the same time for the same service and one ends up finishing 25 minutes earlier. Her lady was taking more time with her manicure and had my sister look at swatches to pick out colors. My person was just extremely impatient for whatever reason. Although my sisters lady was kinder and didnāt rush, she did make my sister bleed on two fingers. Iāve never been to a nail salon thats messed up to the point of making someone bleed not on only one finger, but two. The picture with the red nails are the two nails that were bleeding.
$22 for a regular manicure is a joke. Itās cheaper to get that service done in New York City. But to charge $22 and to 1) not execute it well and 2) have horrendous customer service, you donāt deserve to be in business.
If youāre visiting the area looking for a nail service, steer clear of this place. The convenience of the location is not worth taking the chance of getting assigned a staff member like I was. I am certain you can find somewhere a short drive away, or just elsewhere on Main Street, that does the bare minimum (and can do it well).
