1 /5 Christopher Sankowski: I had been going to NY Dental for several years. In 2016, I had a major procedure that involved a root canal and crown. This procedure did not fare well for me over the years. Initially, the dentist improperly cemented the crown to the tooth. I had to come back to get the crown grinded to fit my bite. Shortly thereafter, the crown needed to be replaced. They wanted to charge me 25% of the replacement cost for something that was not my fault. I ended up losing this tooth within a few years. The hygienist at the time mentioned to me that she was shocked how I was treated throughout this whole situation and the tooth should have been saved. Needless to say, I was very disappointed with their handling of this matter. When I was informed that the tooth would need to be extracted, I scheduled an appointment with a specialist in Rochester. Due to their poor handling of the situation, I did not feel comfortable with allowing them to handle this request.
Fast forward to February 2024 I had a whitening procedure scheduled. After this procedure and the lack of results from the treatment, I was on my last straw with this business. Later in April 2024, I came in for an issue with my tooth that I wanted them to check. They discovered a cavity filling would be needed and to crown the neighboring tooth. At this moment, I was hesitant, so I scheduled a consultation with a different dental office located in Phoenix, NY to get a second opinion. My comfortability with NY Dental doing any involved procedure was extremely low after all that I had previously been through. I set up an appointment with NY Dental to address the cavity filling as I did not want that to linger. The office called me to cancel my appointment stating that the dentist would like to do both the crown and cavity filling the same day. I found this very sketchy of them to be pushing the crown procedure. I sensed that it was a money grab on their part. I went to Access Family Dental in Phoenix, NY to get a second opinion and the dentist took x-rays, administered a cold test, and performed additional strength and health testing on the tooth that was in question to make an assessment. He stated that the tooth is not in need of a crown at this time, but there is always a possibility in the future. I scheduled an appointment with Access Family Dental after my consultation to do the cavity filing.
I would recommend anyone considering using NY Dental as their dentist to veer far away and look into other options. This business is not professional with their practices. For starters, they overbook their patients, and many complain in the waiting room of the long wait. NY Dental is very inconsiderate of peoples time. I have seen several patients demonstrate erratic behavior from the frustration of such long waiting times. Another red flag that caught my eye is their employee turnover rate. I found this to be alarming for a dental office. As you can see with my experiences, they are not ones to take accountability for their actions. NY Dental will find a way to place blame on the patient for their poor performance. This is unprofessional etiquette and not fair to the patients.
The office tried to place blame on me for the whitening procedure. After a few interactions, the dental hygienist Megan was immediately removed from the scheduled date due to her inaccurate price quote and making false promises about the results. She avoided accountability with this strategy. They scheduled Firaaz to handle the whitening instead and he took no before and after pictures which I found odd. At the end of the procedure there was no noticeable difference for paying $350. I was advised to spend more money on take home products.
I called NY Dental to transfer my records to Access Family Dental and told them that I will no longer be a patient at their office. I was exhausted from the way I was treated so I thought it would be best to remove myself from the situation. I desire an office that cares more about their patients and demonstrates a high level of integrity with their business practices.
