North Country Neurology - Watertown (NY)

1 /5 Amanda Garcia: Absolutely HORRIBLE Office - ZERO instead of a One 1) "No show" fee for an appointment that I didnt make. When I first starting going to this practice, they did not make appointments on my behalf. However, somewhere along the way they started making appointments for me when the doctor had to cancel. I spoke with the staff numerous times and asked, told, even BEGGED them to stop making appointments for me because I canNOT make them. They ignored me every single time. This culminated in December with them changing an appointment and because I wasnt able to check my voice messages (due to several factors including a death in the family), I didnt know the appointment was changed. So, I show up on my appointment date. They tell me they changed the appointment, only left me a voicemail, and now they are CHARGING ME a no show fee for an appointment that I didnt know about, nor did I agree to after specifically BEGGING them to stop making appointments for me. 2) Horrible communication - The office does not have a patient portal, does not send text messages, doesnt mail letters, they ONLY communicate via phone calls. So, if there is an issue with a voicemail, I wont know why they called. The office manager who is refusing to cancel the "no show" fee (for the appointment I didnt know about or agree to) is only there M - Th 8 - 3. I am unable to make calls during those hours because of my job. I cannot make calls until after 330. So, now I dont have ANY way to try to resolve this issue. 3) Constantly Rescheduling Appointments - I was required to make appointments at least 6 months in advance and just about every single appointment was changed because the doctor changed the schedule. So, I never actually knew when my appointments would be and the last time I was there, they told me they were going to cancel me as a patient for changing so many appointments...that the DOCTOR kept changing. 4) The last time I was there (for the appointment that was changed) I saw a paper on the door that said something along the lines of "if patients were disrespectful to office staff, there would be a particular kind of consequence (I dont remember what it was)", and I thought to myself that there must be an issue with people being disrespectful. What I did NOT expect was that the office staff member that I spoke with started the issue with ME, I did not start the problem with her. She got short, snippy, and was flat out disrespectful blaming me for things that the office did. 5) Lengthy wait times - The doctor I saw was late ALL THE TIME. There were so many appointments (even virtual) where I waited 40 minutes or more to be called back or for the doctor to get on the appointment. So, I started making my appointments as early as possible and the doctor STILL couldnt see me on time. Next, Ill be filing complaints with the NYS DOH and Attorney General because of these charges.

1 /5 Jordan Powell: Really Unforgiving of Disabled Veterans who lost rides to their appointments, they released me from their practice after seeing me once. I had rides to a mri appointment because I have Epilepsy caused from an injury related to my service the rides I had ended up not pulling through for me. They won’t refill my seizure medication and I got a rude call back saying that nothing can be done and I’ve missed 4 appointments when only 2 were scheduled with my knowledge(one of the 1 I did show up to) Very unprofessional tone and pompous attitude, if they do not like you they will force you out. I would not recommend this place. there is no chance at appealing their decision. I have tried but they told me to kick rocks.

1 /5 Yuri Tei: The most unprofessional clinic I have ever been to. The worst. It is so unfortunate that military families have to rely on this clinic as the only option out here while stationed in Fort drum. They know that they can continue to get business because they’re the only ones. It’s horrible. I called Thursday, Friday, and Monday to REschedule my Wednesday appointment. Left messages, and never got a call back. I show up for the Wednesday appointment since I couldn’t reschedule, and they had canceled it. The lady even said “well the call wouldn’t go through, so I canceled it” so you didn’t talk to me, but canceled. It was the day that Verizon had a mass outage and we were all on SOS mode. I never requested to cancel my Wednesday appointment. I never said I couldn’t make it. I called to see if a different day was possible. Now they’re telling me to take another day off of work to make a new appointment. It’s unprofessional. It’s inconsiderate. They could have called a different day. They could have tried calling yesterday, they didn’t. I feel bad for families that live here. That this is what they have to deal with. I would give zero stars if I could.

1 /5 John Fleming: Absolutely the most unethical and unprofessional medical practice I have ever encountered. We changed an appointment within the timeframe according to their guidelines and they later accused us of being a "no show." When we tried to change the next appointment, they unilaterally kicked us out of their practice. Before that deadline, they refused to refill an emergency prescription. Will file an official complaint to the NY State Attorney Generals Office and the Better Business Bureau.

1 /5 Izzy Read: I was refered here by my doctor for a neuro nerve test on my arm. The front staff would close the window and throw their paperwork around with attitude like it was annoying trash. I will say they were nice otp and when i checked in but the way they treated other elderly customers who were confused really upset me.I called after a week of hearing nothing about the results and when i called my primary they said that neuro needs to go over the results with me. I called neuro they told me i am not their paitent and if i want to have my test explained to me i have to have my doctor refer me back to them just for that too. I would rather drive an hour to go somewhere else then go back in there again. :(