The Best 12 MEDICAL SERVICES near Watertown, NY (Part 2)

brenda bockus My mother has been a resident of Samaritan Keep for almost 2 years. I couldnt ask for better care for her. The nurses are all kind to her and she loves them too. I am called with monthly updates on her check ups.

Takari Wolf Nurses are more worried about their break then helping patients, they take forever to get to patients when they buzz for help, place is always understaffed. Jeanine on 3rd floor is rude and doesnt know what shes talking about, said my mother in law was faking not being able to move well and when it was time for my mother in law to have her pain meds Jeanine said it wasnt time for them even though it was til hubby did the math for her on the time. Next day mother in law passed away. This place is HORRIBLE if you truly love your elderly ones DO NOT put them in here, they will go from needing minimal help to a hoyer lift for help before they pass away.

Jamie Cartin I had a so-so experience. I first started as a radiology patient that then was sent to the ER for a potential obstruction. The radiology reception/check in woman was wonderful! Very empathetic and friendly. The ultrasound tech guy was also very kind and friendly. Radiology was great over all! The ER reception/check in woman was also fantastic. She was very kind and explained things well. Another positive was definitely Dr. Wu! He came in and was very empathetic to my pain while trying to understand what was going on. He never made me feel like a burden and was great about doing his part. The guy who did my CT scan was also cool. Unfortunately, I can’t name any of the nurses or anything. No one introduced themselves to me. I think my main nurse was the guy with the beard, because he tried to take my blood at one point (I had already done a blood test that same day) and informed me I needed a pregnancy urine sample prior to getting a CT. I think he forgot about me, because I waited 40 minutes after giving my urine sample before anyone even came back to check on me. The woman who did check my vitals said, “You’re unhooked!” And I informed her I got unhooked 40 mins prior when I went to pee and no one had come back since then. She was cool enough and had a good sense of humor, which deescalated the situation a bit. I also heard her asking the male nurse if he had forgotten about me. When he came in a few minutes later, he claimed the lab was backed up? Which is concerning since it was a simple pregnancy dip while in the ER. I know none of the nurses names. At one point a third nurse came in and handed me medicine. I asked what it was for, because she hadn’t told me. Her name tag was flipped so I couldn’t see her name. It’s true that you can hear everything going on while there. I don’t mind people having fun at work; in fact I encourage it! I’d rather have people enjoying themselves than miserable, but it was a bit surreal hearing nurses talk illy of people and talk about drinking and partying with certain patients they recognized. I felt like a burden, especially when I’d left the room for tests or to urinate and no one looked up from their computers or acknowledged me in any way. Not only this, but there seemed to be no streamlined communication. No one seemed to know if I had been to my CT yet, so I had the doctor come in confused about why I hadn’t even been there yet. Then I had some random nurse tell me I’d be getting an IV and be sent to my CT scan soon, when I had already been there and the doctor had already come back in to read my results and do further checks. I never got that IV, which probably would have helped with my dehydration and headache haha. Overall, it was a mid experience. The worst ER I’ve been to, but I’ve only been to a few so that’s not saying much. Maybe invest in a streamlined communication method and some empathy training?

Tim Hamel This place is a low budget band aid station. Hours in the ER while nurses discuss what they are going to eat for dinner, or on the computer playing Solitaire. The Doctors at best, must have got their degree from an online degree program. If your loved one needs anything above a band aid send them somewhere else. I keep going back like its a place that will change, but they wont. Close the doors and send everyone to Lewis County Hospital or Samaritan.

Shanna Kilbourn I went to the ER at 915 because 8 fell down my stairs and hurt my neck and shoulder. I sat in the room crying in pain for over and hour before the doctor came back. Never examined me at all. He said hed order and pray. That didnt take long. However I waited almost another hour to get something for pain Crying in agony the entire time. The meds didnt last long and I was back in excruciating pain and crying. Even after I called the nurse to see if she could tell the doctor that the meds wore off no one ever came back. By hour six with no one coming to speak to me about the pain I was in or talk to me about my xray I called for the nurse to take my iv out so I could leave. However the staff had no problem sitting at the station laughing and goofing around. Absolutely disgusted and myself and my family will never go there again.

Lucas Prashaw I came in at 1:00 with my friend who was having very severe tooth pain. It is now 3:35 A.M. and I am still in the waiting room. I suppose it wouldn’t be so bad if I wasn’t the only person in the waiting room. Awful service, I’d be better off going to Syracuse

missy h Very rude and unprofessional receptionist. The medical staff was very nice. The dr stated in front of us that she was sending a prescription to the pharmacy. The prescription was NEVER sent. This ended up with patient going to er over the weekend. When canceling further appts the receptionist said “sounds good”.

White Denver (AMPEDUP1997) Place is trash they do not care about you and the place looks like they havent cleaned in a month or more.

Yalandis Powell Please save your time, do not go here. Believe all of the negative reviews. This place was a waste of my time. I brought my two kids here 6 & 4 due to an ongoing illness. They have fevers and a persistent cough. They swabbed my kids noses and told us that someone will call me the next day with the lab results. I was hoping to receive a call and to get medicine prescribed to my babies. Instead no one called so I called them. I do not know who the PA was because he was different from the one that we saw the day before, but he obviously did not care about my concern for my kids health when I told him what was going on. He got silent and I waited for a response, all he could say was follow up with your primary care doctor. My kids are sick and it’s the weekend, I needed care then. I’ll definitely be reporting this business to get black listed for military because they are no good.

Kendall Woodard Maybe I should’ve read the reviews before I went but the people at the LeRay Medical Center sent me here after telling me they are not an urgent care anymore. I am active duty without a primary care doctor assigned therefore I can’t/don’t need to get a referral before seeing urgent care. Nevertheless the receptionist told me to call the nurse advice line (which they gave me the wrong number for) and get a referral. I was on the phone for an hour before the nurse I got connected with asked me to hand the phone to the receptionist to explain that NO I DID NOT need a referral. However, the manager said that I still needed a referral even though that is literally impossible. So the nurse basically told me hey go to a different urgent care and stop wasting your time here.

Bridget Nichole This place is the exact reason why veterans kill themselves. Its nothing but run around run around run around until they call you (IF they do) and tell you that your referral was denied. Oh but dont forget to go online and look at your results yourself because they will diagnose you with something that requires monitoring and daily medication BUT NOT CALL AND TELL YOU ABOUT IT OR PRESCRIBE THE MEDICATION. This place is a joke. Dont waste your time.

Adja Diarrassouba This is the worst VA clinic in the world. I had an appointment with my primary care provider in July 2024 and flew to Wateor it. On the day of the appointment, they called me in the morning to cancel because the provider was unavailable. I rescheduled and asked them to providwith a date when I was available, as I needed to return. They respoby with either not having anything available or suggesting a phone appointment. I insisted that I needed to be seen in person for my annual appointment. After that, I received no further communication from them. Finally, on November 26 2024, they called to schedule my apointment, four months later. I told them I would not be coming back to this clinic. This clinic is truly the worst.is Tley really dont care about veterans.

Rose Lopez This place is a joke. A loved one goes here and never ever are there seen at their appointed time. The person is a quiet and reserved individual so they dont say anything that sounds like they are complaining. I will though because if you have to wait an hour to be seen after your appointment time and then youre giving 11 minutes of their time, that is not helping the person at all. Im not even exaggerating. My loved one waited 1 hour and 15 minutes to be seen and then was out within 12 minutes. Something needs to change

Kristina Dorr When I needed to see the Dr. or get a refill on a prescription it was never done in a timely manner and I felt like I was left out in the cold to suffer! Like no one cared about my mental stability! I went days without a refill! I’m very unhappy with the services through SMC!

Amanda Garcia Absolutely HORRIBLE Office - ZERO instead of a One 1) "No show" fee for an appointment that I didnt make. When I first starting going to this practice, they did not make appointments on my behalf. However, somewhere along the way they started making appointments for me when the doctor had to cancel. I spoke with the staff numerous times and asked, told, even BEGGED them to stop making appointments for me because I canNOT make them. They ignored me every single time. This culminated in December with them changing an appointment and because I wasnt able to check my voice messages (due to several factors including a death in the family), I didnt know the appointment was changed. So, I show up on my appointment date. They tell me they changed the appointment, only left me a voicemail, and now they are CHARGING ME a no show fee for an appointment that I didnt know about, nor did I agree to after specifically BEGGING them to stop making appointments for me. 2) Horrible communication - The office does not have a patient portal, does not send text messages, doesnt mail letters, they ONLY communicate via phone calls. So, if there is an issue with a voicemail, I wont know why they called. The office manager who is refusing to cancel the "no show" fee (for the appointment I didnt know about or agree to) is only there M - Th 8 - 3. I am unable to make calls during those hours because of my job. I cannot make calls until after 330. So, now I dont have ANY way to try to resolve this issue. 3) Constantly Rescheduling Appointments - I was required to make appointments at least 6 months in advance and just about every single appointment was changed because the doctor changed the schedule. So, I never actually knew when my appointments would be and the last time I was there, they told me they were going to cancel me as a patient for changing so many appointments...that the DOCTOR kept changing. 4) The last time I was there (for the appointment that was changed) I saw a paper on the door that said something along the lines of "if patients were disrespectful to office staff, there would be a particular kind of consequence (I dont remember what it was)", and I thought to myself that there must be an issue with people being disrespectful. What I did NOT expect was that the office staff member that I spoke with started the issue with ME, I did not start the problem with her. She got short, snippy, and was flat out disrespectful blaming me for things that the office did. 5) Lengthy wait times - The doctor I saw was late ALL THE TIME. There were so many appointments (even virtual) where I waited 40 minutes or more to be called back or for the doctor to get on the appointment. So, I started making my appointments as early as possible and the doctor STILL couldnt see me on time. Next, Ill be filing complaints with the NYS DOH and Attorney General because of these charges.

Jordan Powell Really Unforgiving of Disabled Veterans who lost rides to their appointments, they released me from their practice after seeing me once. I had rides to a mri appointment because I have Epilepsy caused from an injury related to my service the rides I had ended up not pulling through for me. They won’t refill my seizure medication and I got a rude call back saying that nothing can be done and I’ve missed 4 appointments when only 2 were scheduled with my knowledge(one of the 1 I did show up to) Very unprofessional tone and pompous attitude, if they do not like you they will force you out. I would not recommend this place. there is no chance at appealing their decision. I have tried but they told me to kick rocks.

Bob Kertulis We are in Emergency Department and in a room where no one has been in to see patient. I had to go out for some help from a nurse. Almost one hour since she left us. Total lack of communications is ridiculous. Consider informing patients and their family with a status update every 15 minutes or half hour. Wish there was another hospital near by. Syracuse actually seems like a better option. Cant wait to score on Medicare. Fix communications to enhance care

Vreatt Tammy Ive been to Samaritan more than once. Ive had no problems with the people working there. I was there in July of this year, for dehydration. The doctor was very nice & so were the nurses. They also did a CT Scan that night & the tech was great. Thanks to the doctor I saw that night, I got neurology appointment for Syracuse taken care of. I did go by ambulance that night, & had to wait in the waiting room. That was not a problem. I was given IV fluids & sent home. Have not had a problem since. Everyone was very nice. I was seen I the morning hours of Christmas morning 2024. I was treated nicely. Saw a MD for the second time not some PA. They told me they couldn’t find what the problem was but that I needed to see a Neurologist. They also proved that I’m not diabetic. I have no problem going to SMC.